Revolution Slider – Demo Content Error

This topic has 4 replies, 3 voices, and was last updated 8 years, 8 months ago ago by Eva Kemp

  • Avatar: SqueakDesign
    SqueakDesign
    Participant
    April 9, 2016 at 03:29

    Hi,

    I am getting the following error when I try and install the demo content

    
    importing slider settings and data...
    
    Error: Could not create directory.
    
    Go Back

    Is someone able to help?

    Also is there a way to activate the plugin so you can use the revolution slider templates?

    Thanks,

    Pippa

    3 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 9, 2016 at 07:23

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugin works fine without activation and you can always get actual version if you want directly from us. The plugins can be downloaded from this link https://www.8theme.com/download-plugins/ . We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from an author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from the author. This is how it works for all themes on Themeforest and not only in our case.

    Best regards,
    Jack Richardson.

    Avatar: SqueakDesign
    SqueakDesign
    Participant
    April 11, 2016 at 00:10

    Hi Jack,

    The website infrastructure is based on AWS, I can give you access to that.

    Will that help?

    Let me know,

    Pippa

    Avatar: Eva
    Eva Kemp
    Support staff
    April 11, 2016 at 08:27

    Hello,

    The problem is related to permissions on your server.
    Please read this article https://wordpress.org/support/topic/failed-update-wp-core-from-dashboard-could-not-create-directory and change permissions for wp-content directory to 777.

    Regards,
    Eva Kemp.

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