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Revolution Slider has stopped working - by jrmcphan

This topic has 10 replies, 4 voices, and was last updated 10 years, 9 months ago ago by Jack Richardson

jrmcphan

Participant

May 27, 2014 at 14:07

Hi,

I have purchased your id store theme three times and am using it across three different websites. I’ve updated one site and now the slider has stopped working. I see in your forum it advises to update the id store theme. Firstly, where do I find the updated theme? Secondly, I have updated the theme once on a different site and lost all of my customisation. How can I update your theme without losing so much of my work?

Please help ASAP.

Cheers,

Jordan

#5113 Copied

9 Answers

Stan Russell

Participant

May 27, 2014 at 14:41

Hello, please read here how to update: https://www.8theme.com/demo/docs/idstore/index.html#!/upgrade
If you have edited any .php or .css files of your theme – copy them before update, create child theme and paste there those edited files. Please make any future customization only in child theme.
You may read how to create child theme here http://codex.wordpress.org/Child_Themes

#5124 Copied

jrmcphan

Participant

May 28, 2014 at 02:51

Hi Stan,

Thank you for your help.

I’ve read the child theme instructions, and to me, it looks easier to
copy the content of the functions.php file (the only one I’ve
modified), do the update and then paste the old HTML back into the new
functions.php file…

Is there any reason not to do this?

#5185 Copied

Eva Kemp

Participant

May 28, 2014 at 08:07

Hello,

Yes, after update you can replace the original functions.php file with the one you modified. But having child theme you don’t need replace anything after update as the files from child theme won’t be overwritten.
This is up to you how you wish to proceed.

Regards,
Eva Kemp.

#5198 Copied

jrmcphan

Participant

May 28, 2014 at 13:50

Thank you Eva,

I have now re-downloaded the theme from themeforest, uploaded it via FTP and recoded the function.php file(all successfully). However, the revolution slider is still not working.

Please help, it’s quite urgent.

Thank you.

#5265 Copied

Eva Kemp

Participant

May 28, 2014 at 14:06

Please provide us with FTP and admin panel credentials in Private Contact.

Regards,
Eva Kemp.

#5269 Copied

jrmcphan

Participant

May 28, 2014 at 15:36

Thank you Eva. It’s sent.

Please, contact administrator
for this information.

#5285 Copied

Eva Kemp

Participant

May 28, 2014 at 15:57

As I see there is an error: “Uncaught TypeError: undefined is not a function” in /wp-content/themes/idstore_theme_v.3.3/idstore/js/script.js directory. Have you made any changes to original files? Also I’m unable to log in to FTP with the credentials you provided. Please check them and provide us with the correct ones.

Regards,
Eva Kemp.

#5292 Copied

jrmcphan

Participant

May 29, 2014 at 00:22

The only file I’ve modified is the functions.php. Please see below…

Please, contact administrator
for this information.

#5349 Copied

Jack Richardson

Support staff

May 29, 2014 at 08:02

Hello,

We’ve fixed issue with slider. The problem was that you probably have update only some theme files, but not whole theme. That’s why you had theme compatibility problem with the latest WP version.

As you didn’t update your theme files completely you may face new issues. That’s why, please watch the video tutorial how to update – http://youtu.be/KdWESIIPU1k (video is recorded for Legenda theme, but upgrading procedure is analogical for IDstore).

Regards,
Jack Richardson

#5355 Copied
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