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Revolution Slider is blank - by corinneo

This topic has 12 replies, 4 voices, and was last updated 9 years, 11 months ago ago by Eva Kemp

corinneo

Participant

February 12, 2015 at 10:50

Hello

I have the last version of WordPress and Woocommerce.
I bought Woopress theme yesterday and I’m trying to install it.
I have a strong issue with the plugin “Revolution Slider” that is blank on my homepage.
I installed it, activated it, took the “home” slider (as in the demo), add some slides in it but it doesn’t work.
I tried to insert the shortcode directly on the homepage but it is blank too.
I have a sort of grey area but no picture is shown.

Could you help me please?

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11 Answers

Robert Hall

Support staff

February 12, 2015 at 10:57

Hello,

Please provide us with link to the page and wp-admin access in Private Content and we will look on issue more deeply.

Regards,
Robert Hall.

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corinneo

Participant

February 12, 2015 at 18:04

Hi Robert

Thank you

Please, contact administrator
for this information.

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Eva Kemp

Support staff

February 12, 2015 at 19:12

Hello,

Please provide us with FTP credentials as well.

Thank you.
Regards,
Eva Kemp.

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corinneo

Participant

February 12, 2015 at 19:25

Hello Eva,

Here they are.

Thx

Please, contact administrator
for this information.

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Eva Kemp

Support staff

February 13, 2015 at 10:25

Hello,

Please update the theme and reply back if the issue still persists.

Thank you.
Regards,
Eva Kemp.

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corinneo

Participant

February 13, 2015 at 23:15

Hello

After the theme updating, the problem remains the same.
My revolution slider “home” is still blank! I have a big grey area with no pictures.
I have tried the shortcode and that’s the same result.
On my homepage, no picure is shown on the slider.
How can I make it work like in the demo please?

Thank you for your help

Please, contact administrator
for this information.

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Eva Kemp

Support staff

February 14, 2015 at 17:54

Hello,

Some plugin is causing the issue.
Please deactivate all 3rd-party plugins and check the site.

Thank you.
Regards,
Eva Kemp.

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corinneo

Participant

February 14, 2015 at 18:47

Thank you for your help.
My issue is solved!

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Jimbo

Participant

February 14, 2015 at 18:50

Might be worth mentioning how you resolved the issue to help someone else who maybe has a similar issue i.e. a certain plugin?

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corinneo

Participant

February 14, 2015 at 19:15

If you have the same issue, make sure to DELETE (not just desactivate) these plugins:

– WP JQUERY SLIDER
– TINY CAROUSEL HORIZONTAL SLIDER

These two were involved in the non working Revolution Slider, the non working tchat and I could not have the back to top button neither.

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Eva Kemp

Support staff

February 14, 2015 at 19:22

Hello @corinneo,

We’re glad you managed to find the solution.

Regards,
Eva Kemp.

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