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Revolution Slider on mobile - by slidebird

This topic has 25 replies, 3 voices, and was last updated 9 years, 11 months ago ago by Eva Kemp

slidebird

Participant

December 17, 2014 at 12:23

Hi

i use a rev slider on the site http://www.doktoryoga.com … looks good but on mobiles the slider looks not good… its to small and does not fill out the same spot like on the normal version on desktop…

#30005 Copied

24 Answers

Eva Kemp

Support staff

December 17, 2014 at 14:10

Hello,

Please update the theme to the latest version 2.5.
Don’t forget to create a back up of your files and database before update.

Thank you.
Regards,
Eva Kemp.

#30027 Copied

slidebird

Participant

December 22, 2014 at 16:09

It is updated… cant be the problem. Everything is working fine except vor the rev slder on the mobile site…

http://www.doktoryoga.com

It is not full width but it should be… like on the desktop version

#30728 Copied

Robert Hall

Support staff

December 22, 2014 at 16:53

Hello,

As I see Legenda theme on your site wasn’t updated to the latest version:
Look at screenshot: http://prntscr.com/5jpqyg
Also you have use old versions of WooCommerce, Visual Composer and Revolution slider plugins.
First please update theme and WooCommerce plugin then we can help you to update Visual Composer and Revolution slider plugins

Regards,
Robert Hall.

#30739 Copied

slidebird

Participant

December 23, 2014 at 09:54

ok if i update the theme via ftp ( i did this may times) the site brokes…

i did make some changes in the functions.php but even if i use a fresh funcstions.php or the same funtsions php it makes no differents… i undo the updae so the site is running again…

do you have any idea what the problem can be?

hx

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Eva Kemp

Support staff

December 23, 2014 at 11:42

Hello,

The problem may be caused by your server configuration or some files can’t be uploaded during the theme update (connection might be lost). Try to reupload the files again or provide us with FTP/wp-admin panel credentials in Private Content and we’ll update the theme.
Please confirm you have already create a back up of the site.

Thank you.
Regards,
Eva Kemp.

#30831 Copied

slidebird

Participant

December 23, 2014 at 13:56

i made a backup just now

thank you very much for your help

Please, contact administrator
for this information.

#30859 Copied

slidebird

Participant

December 23, 2014 at 14:02

oh and if you are checking the site tehre is one more issue…

if a new customer ordesr the info email to the shopowner isnt going out… the customer gets an email but the shop host doesnt… do you know why? in woocommerce –> email ist the right email.

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Eva Kemp

Support staff

December 23, 2014 at 14:44

Hello,

Sorry, but we can’t connect to FTP. The login details are incorrect.
Please check them.

Thank you.
Regards,
Eva Kemp.

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slidebird

Participant

December 23, 2014 at 14:47

see private

Please, contact administrator
for this information.

#30876 Copied

Eva Kemp

Support staff

December 23, 2014 at 14:51

Hello,

Sorry, but we’re still getting this error:
Response: 530 Login authentication failed

Are you able to connect to FTP with the provided credentials?

Thank you.
Regards,
Eva Kemp.

#30879 Copied

slidebird

Participant

December 23, 2014 at 14:55

yes… give me a second i will check again

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Robert Hall

Support staff

December 25, 2014 at 08:36

Hello slidebird,

So, is your issue resolved?
If you have any questions don’t hesitate to contact us.

Regards,
Robert Hall.

#31052 Copied

slidebird

Participant

December 25, 2014 at 10:54

nope

are the fttp credenials working now? i double checked it… they should be

#31057 Copied

Robert Hall

Support staff

December 25, 2014 at 11:12

Sorry, but have the same issue. Maybe try change credentials(password) to another or look carefully for letter register.

Regards,
Robert Hall.

#31058 Copied

slidebird

Participant

December 25, 2014 at 11:27

ok i regisred a new fp user see private contetn

Please, contact administrator
for this information.

#31059 Copied

Eva Kemp

Support staff

December 25, 2014 at 12:33

Hello,

I’ve updated the theme and plugins Revolution Slider and Visual Composer.
Please check your site now.

Regards,
Eva Kemp.

#31065 Copied

slidebird

Participant

December 25, 2014 at 12:37

ok thank you so much… can you tell me why the update didnt worked when i did it?

but it didnt fixed the problem…the slider is still not right on the mobile … its to small and in the left corner and not centered…

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slidebird

Participant

December 25, 2014 at 12:39

and now the site is veeeeery slow… did you changed something else?

#31068 Copied

slidebird

Participant

December 25, 2014 at 19:32

i get an 404 error in pingdom for the file “http://www.doktoryoga.com/wp-content/themes/images/icon-email-01.png”

this png doesnt exist… even if i try to upload it as an dummy image pingdom cant find it and it slows the site down (abour 4 seconds)

how can i fix this… is this issue update related?

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Robert Hall

Support staff

December 26, 2014 at 15:02

Hello,

The problem causes Option Forms plugin. You can deactivate it to resolve the issue.

Regards,
Robert Hall.

#31138 Copied

slidebird

Participant

December 27, 2014 at 17:23

how did you find that out?

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Eva Kemp

Support staff

December 27, 2014 at 17:34

Hello,

We deactivated the plugins one by one to find out what caused the issue.
You can check it yourself disabling the plugin Optin Forms.

Thank you.
Regards,
Eva Kemp.

#31210 Copied

slidebird

Participant

December 27, 2014 at 17:50

ok thanks again …

you should think about an premium support … you doin a real great job!!!

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Eva Kemp

Support staff

December 27, 2014 at 17:57

Hello,

Thank you for your feedback.
We appreciate it very much.
We’d be thankful if you leave a comment on our site http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906

Thank you and have a nice day.
Regards,
Eva Kemp.

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