Hi,
I’ve paid for the full version of revolution slider as my hosting company told me the original revolution slider plugin that came with Legenda theme was causing errors and that maybe because it’s out of date. I just deleted the revolution slider that came with Legenda and installed the most updated version of the plugin but when I tried to enter the purchase code, it says wrong purchase code.. I went to the plugin website and it says it may be because of the following:
1. Your purchase code is from your theme.
Many themes for sale include Slider Revolution as well. But if you want to unlock the premium features available for Slider Revolution, you’ll need to become a Direct Customer first.
Additional information:
https://www.themepunch.com/faq/purchase-code-registration-faqs/
2. Your theme restricts purchase code registration.
Some themes include special code in an attempt to avoid confusion. And often this code permanently “resets” the plugin’s purchase code registration.
Options for when your theme disables purchase code registration:
Contact your theme’s author and ask if they can provide you with a version of the theme that does not constantly reset your purchase code registration.
Temporarily switch to the TwentySixteen theme, which will allow you to register the purchase code normally, and then perform certain tasks such as updating the plugin or installing a premium template.
Contact our support center where we can provide some advice as to where this special code can be found and possibly removed.
Could you please let me know how to resolve this? I’ll put my account login and the purchase code in the private content below.
Thanks,
Sophie
