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Rif. Topic: Attribute filter issue gives me no items

This topic has 9 replies, 2 voices, and was last updated 1 years, 10 months ago ago by Rose Tyler

C18_IT

Participant

June 7, 2023 at 13:29

Dear all,
see in private area.
Thanks

Please, contact administrator
for this information.

#358844 Copied Theme version: 9.1.6 WooCommerce version: 7.7.2

8 Answers

Rose Tyler

Support staff

June 7, 2023 at 14:54

Hello C18_IT,

Thank you for contacting us and for using XStore.

Please check now.

Kind Regards,
8theme team

#358856 Copied

C18_IT

Participant

June 7, 2023 at 20:39

Dear Team,
There is something not working.
Some brands work, some don’t work.

Example: The brand ASH there is an article
if I search by tag appears
https://outletabbigliamento.store/product-tag/ash/

if I search by attribute it doesn’t appear
https://outletabbigliamento.store/shop/?filter_brand_attr=ash

and like this Brand, others also have the same problem.
Ty
GR

#358884 Copied

Rose Tyler

Support staff

June 8, 2023 at 08:06

Hello C18_IT,

Here is what we can see in logs – https://prnt.sc/pRx4sB6-_Kcq
Please contact your hosting provider to fix it first.

Kind Regards,
8theme team

#358912 Copied

C18_IT

Participant

June 8, 2023 at 15:01

Dear all,
we have fixed it, but the filter doesn’t’ works.

GR

#358968 Copied

Rose Tyler

Support staff

June 8, 2023 at 15:47

Hello C18_IT,

Could you provide FTP access?
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#358970 Copied

C18_IT

Participant

June 8, 2023 at 16:13

Ok
Ty
GR

Please contact administrator
for this information.

#358971 Copied

Rose Tyler

Support staff

June 9, 2023 at 08:58

Hello C18_IT,

Thank you for your response.

We will have another specialist review your inquiry in greater detail and will be in touch with you.

We kindly ask for your patience.

Kind Regards,
8theme team

#359011 Copied

Rose Tyler

Support staff

June 9, 2023 at 09:40

Hello C18_IT,

We’ve clicked on “Regenerate the product attributes lookup table” in WooCommerce > Status > Tools.
Please clear cache and check now.

Kind Regards,
8theme team

#359012 Copied
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