Royal doesn’t work properly after activating WooCommerce Subscriptions plugin

This topic has 14 replies, 3 voices, and was last updated 10 months, 1 weeks ago ago by Andrew Mitchell

  • Avatar: FOX
    FOX
    Participant
    November 8, 2023 at 16:43

    We are going step by step to add our plugins and we fix issues and making design changes. We are now trying to activate the WooCommerce Subscriptions and we noticed that the side cart is not showing nicely like before, the image and product info are too large and scrollable).

    Another issue is when we access the Customize section of the theme the page get stuck on load.

    Please check what is the issue and let us know.

    13 Answers
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 25, 2023 at 15:56

    Hello,

    Thank you for reaching out to us with your concerns. We appreciate your patience as we work through the process of integrating your plugins and refining the design of your website.

    We understand that you are experiencing an issue with the WooCommerce Subscriptions activation, specifically regarding the side cart display. It seems that the product images and information are appearing larger than expected and have become scrollable, which is not in line with the previous design. Rest assured, we will investigate this matter to determine the cause and provide a solution to restore the side cart to its intended appearance.

    Additionally, we have taken note of the problem you are facing with the Customize section of the theme, where the page becomes unresponsive during loading. This is certainly not the experience we want you to have, and our team will look into this promptly to identify and resolve the underlying issue.

    To assist you more efficiently, could you please provide us with any relevant screenshots or additional details about the problems you are encountering? This information will be invaluable in helping us understand the issues more clearly and expedite the troubleshooting process.

    We will keep you updated on our progress and aim to resolve these issues as quickly as possible. If you have any further questions or if there is anything else we can assist you with in the meantime, please do not hesitate to reach out.

    Best Regards,

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 25, 2023 at 15:56

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    Avatar: FOX
    FOX
    Participant
    December 25, 2023 at 15:59

    test 2

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 25, 2023 at 15:59

    5 stars content

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 26, 2023 at 10:04

    Dear FOX,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 26, 2023 at 10:09

    Dear FOX,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: FOX
    FOX
    Participant
    December 26, 2023 at 15:58

    test 232

    Avatar: FOX
    FOX
    Participant
    December 29, 2023 at 14:52

    test 4

    Avatar: FOX
    FOX
    Participant
    January 2, 2024 at 09:38

    test 34

    Avatar: Justin
    Luca Rossi
    Support staff
    January 2, 2024 at 09:58

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    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    January 3, 2024 at 12:22

    Dear FOX,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    January 4, 2024 at 16:10

    Dear FOX,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    January 6, 2024 at 21:22

    Dear FOX,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    January 12, 2024 at 12:06

    Dear FOX,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

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The issue related to '‘Royal doesn’t work properly after activating WooCommerce Subscriptions plugin’' has been successfully resolved, and the topic is now closed for further responses

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