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Royal fatal error - by glamfitlife - on WordPress WooCommerce support

This topic has 12 replies, 4 voices, and was last updated 9 years, 10 months ago ago by Eva Kemp

glamfitlife

Participant

February 17, 2015 at 00:22

I’ve successfully installed the Royal theme but when I activated it I got a fatal error message. I called Godaddy and was told to contact the developer.

Fatal error: Cannot redeclare class ReallySimpleCaptcha in /home/content/p3pnexwpnas06_data03/53/2296653/html/wp-content/themes/royal/framework/inc/really-simple-captcha/really-simple-captcha.php on line 30

#42824 Copied

11 Answers

Stan Russell

Participant

February 17, 2015 at 09:58

Hello,

Please provide us with wp-admin panel and FTP credentials in Private Content to check this issue.

Thank you.
Regards,
Stan Russell.

#42887 Copied

glamfitlife

Participant

February 17, 2015 at 14:21

The information you requested is found in the private content. Thank you!

Please, contact administrator
for this information.

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Eva Kemp

Support staff

February 18, 2015 at 10:55

Hello,

Sorry, but the credentials are incorrect.
Please check them.

Thank you.
Regards,
Eva Kemp.

#43263 Copied

glamfitlife

Participant

February 18, 2015 at 16:06

Let’s try this again!

Please, contact administrator
for this information.

#43399 Copied

Eva Kemp

Support staff

February 18, 2015 at 18:06

Hello,

Could you please provide us with correct login details to wp-admin panel as well?

Thank you.
Regards,
Eva Kemp.

#43467 Copied

glamfitlife

Participant

February 18, 2015 at 23:37

Sorry Eva!

Please, contact administrator
for this information.

#43562 Copied

Eva Kemp

Support staff

February 19, 2015 at 00:36

Hello,

Sorry but we still can’t log in to wp-admin panel.
Please reset the password to something without special symbols.

Thank you.
Regards,
Eva Kemp.

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glamfitlife

Participant

February 19, 2015 at 13:26

Again

Please, contact administrator
for this information.

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Robert Hall

Support staff

February 19, 2015 at 13:43

Hello @glamfitlife,

Please provide us with full permission to admin panel to look on issue more deeply.

Regards,
Robert Hall.

#43697 Copied

glamfitlife

Participant

February 19, 2015 at 21:06

I’ve given you all the info I have I’m confused on what else you need!
How do I grant you full permission??

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Eva Kemp

Support staff

February 20, 2015 at 00:29

Hello,

The problem was caused by Really Simple CAPTCHA plugin. I’ve deactivated it and site is working now.
Please check.

Regards,
Eva Kemp.

#43898 Copied
Tagged: error, fatal, royal, template, woocommerce, wordpress
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