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Royal Site Parallax / Banners - by Su Flo

This topic has 18 replies, 2 voices, and was last updated 6 years, 4 months ago ago by Rose Tyler

Su Flo

Participant

June 15, 2018 at 09:56

Dear 8Theme,

We are experiencing a few issue with the website this morning.

We have some questions in the private content and hope you can help.

Kind Regards, Su.

Please, contact administrator
for this information.

#194966 Copied

17 Answers

Rose Tyler

Support staff

June 15, 2018 at 13:07

Hello,

1. Unfortunately, I can’t login to check your settings. Please check credentials.
2. Make sure that the logo image is available in your media library.
3. Try to disable all 3rd-party plugins.

Regards

#194981 Copied

Su Flo

Participant

June 15, 2018 at 13:20

Hi Rose,

Thanks for coming back.

I have tried to login with the credentials provided and successfully. Can you see two full-stops after the password. Also checked the media and the logos are there.

Hope you can take a look please.

Kind Regards, Su.

#194984 Copied

Rose Tyler

Support staff

June 15, 2018 at 13:47

Hello,

You need to re-add logo and other images http://prntscr.com/jvb9an https://image.prntscr.com/image/2FjPepFYSgSw2_1aha8Hog.png

Regards

#194989 Copied

Su Flo

Participant

June 15, 2018 at 15:32

Thank you very much rose, much appreciated.

The only issue we have now, is the background parallax banners as per the screenshots in the private content, do you know what sizes they should be so we can double check, maybe we make new ones in photoshop to see if this resolves the problem.

kind Regards, Su.

Please, contact administrator
for this information.

#194999 Copied

Su Flo

Participant

June 15, 2018 at 15:48

Hi Rose,

Just an extra observation for you in the private content. Do you need access to our admin as we’ve changed the passwords again?

Kind Regards, Su.

Please, contact administrator
for this information.

#195001 Copied

Rose Tyler

Support staff

June 18, 2018 at 13:20

Hello,

Sorry for the delay.
Looks that Parallax issue is related to Ultimate Addons plugin bug. Try Move with content instead of Fixed option http://prntscr.com/jw7x71

Regards

#195065 Copied

Su Flo

Participant

June 18, 2018 at 13:59

Many Thanks Rose,

Will the bug be fixed as its supposed to be a scrolling/moving homepage as per the theme.

Best, Su.

#195073 Copied

Rose Tyler

Support staff

June 18, 2018 at 14:09

This is the Ultimate Addons plugin specific issue, so, unfortunately, can’t be fixed from our side.

Regards

#195080 Copied

Su Flo

Participant

June 21, 2018 at 18:08

Hi Rose, We have been in touch with the Ultimate addons plugin developer who are indicating it is 8Theme responsibility. Here’s their email from earlier in the private content:

Please, contact administrator
for this information.

#195362 Copied

Rose Tyler

Support staff

June 22, 2018 at 10:48

Hello,

You do not need to buy these plugins – https://www.8theme.com/faq/
We’ve sent new versions of plugins to your registration email. Please let us know if the problem will be solved after update of plugins.

Regards

#195388 Copied

Su Flo

Participant

June 22, 2018 at 12:06

Hi Rose,

Many thanks. We have manager to install the new plugins.

With the WPBakery page builder it keeps asking us for a product license number. Could you help.

Kind Regards, Su.

#195397 Copied

Rose Tyler

Support staff

June 22, 2018 at 12:10

Hello,

It will ask you about the license number, but you can ignore the message. All the premium plugins included in our theme are external and we have the right to build them into our theme as we purchase the Extended License for each of these plugins. The plugin activation option was added in the plugin for the customers to get automatic updates and support directly from plugin developers. Only in case you need this features you will need to purchase and register the plugin. This is not only our practice but all the theme authors from ThemeForest.

Regards

#195399 Copied

Su Flo

Participant

June 22, 2018 at 13:24

Thank you Rose, that would explain it.

Could you take a look in the private content please.

Please, contact administrator
for this information.

#195407 Copied

Rose Tyler

Support staff

June 22, 2018 at 15:36

Hello,

Unfortunately, we do not have the ready solution.
I will create a report for this problem and forward this to our developers for a review. I can’t say whether this will be fixed, but I will be sure to bring it to our developers attention for you.

Regards

#195412 Copied

Su Flo

Participant

June 27, 2018 at 10:52

Thank you Rose, much appreciated. Hope they can sort out the glitch as even on the demo site, they’ve now anchored the parallax slider.

Also, another thing. as we have purchased the Royal Theme, can we use the theme for another website we are in the process of designing?

Kind Regards, Su.

#195627 Copied

Rose Tyler

Support staff

June 27, 2018 at 12:42

Hello,

You can use 1 license of our theme on 1 dev site and 1 live site. But keep in mind that you can use our theme license for 1 end product only – https://themeforest.net/licenses/standard
If you want to use our theme for more than 1 project you need to buy the individual license (on ThemeForest) for every project.

Regards

#195636 Copied
Rose Tyler

Support staff

July 6, 2018 at 09:58
Hello,

We’ve checked the problem with parallax. This issue relates to Ultimate Addons for WPBakery Page Builder plugin and can’t be fixed form our side.
As a workaround, you can achieve the desired result effect using custom css code. Please disable parallax in settings of your row then set – http://prntscr.com/k37ufl + http://prntscr.com/k37uk8 + http://prntscr.com/k37ups
```
.fixed-bg {
    background-attachment: fixed !important;
    background-position: center center !important;
    -webkit-backface-visibility: hidden;
    backface-visibility: hidden;
}
```
https://gyazo.com/bbd6042827400877cbfe4996c64a8aa8

Regards
#196208 Copied
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