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Royal Store 2.0 Mobile Menu Issue - by turner7

This topic has 19 replies, 3 voices, and was last updated 9 years, 9 months ago ago by Eva Kemp

turner7

Participant

January 26, 2015 at 15:22

I’m currently struggling with an issue with the mobile menu in Royal Store 2.0. The first problem I’m having is that the mobile menu is not providing the user the ability to open up sub categories within the main nav bar tabs. The second issue I’m struggling with is once the user has selected a product and the user is in the product page section, the mobile menu stops working completely.

Please advise,

Etienne

#37069 Copied

18 Answers

Robert Hall

Support staff

January 26, 2015 at 15:31

Hello,

Please provide us with link to the page and wp-admin access in Private Content.

Regards,
Robert Hall.

#37074 Copied

turner7

Participant

January 26, 2015 at 18:25

Here’s the link: http://tampat.digitalj2.com/product/sport-tek-ladies-posicharge__c-competitor__c-tee-lst350#tab_additional_information

Please, contact administrator
for this information.

#37114 Copied

Robert Hall

Support staff

January 26, 2015 at 19:16

Did you make any changes in original files of your theme?
Please provide us with FTP credentials in Private Content.
Also you use old versions of Essential Grid, Ultimate Addons for Visual Composer and WPBakery Visual Composer plugins.
You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall.

#37119 Copied

turner7

Participant

January 26, 2015 at 21:20

No we have not made any changes to the original files of the theme. I have updated all of those plugins and the issue still persists. Info found below.

Please, contact administrator
for this information.

#37161 Copied

Robert Hall

Support staff

January 26, 2015 at 21:26

As I see your mobile menu works well now.
Please look at screenshot: http://prntscr.com/5xf56k

Regards,
Robert Hall.

#37162 Copied

turner7

Participant

January 26, 2015 at 21:29

Yes, but there are sub categories under custom apparel and the about us section. You are unable to access those tabs. Also, if you go to a product, the menu button is disabled.

#37164 Copied
Robert Hall

Support staff

January 26, 2015 at 21:49
All works well. There are arrows, near menu and very hard to see them because they are white color.
Please add following code into custom.css file or Child theme to change color.
```
.et-mobile-menu li .open-child{
color: #000;
}
```
Regards,
Robert Hall.
#37169 Copied
turner7

Participant

January 26, 2015 at 22:07

You’re correct, they are there, but are in white. I added the code to my child theme’s custome.css file and the change did not occur. I’m still having the issue of being inside a single product page. Once I’m looking at a specific product, where you have the ability to order that individual product, the mobile menu does not work. Thanks for taking your time with this and responding so quickly, it’s much appreciated.

#37175 Copied

turner7

Participant

January 26, 2015 at 23:03

Another issue I’m having is Royal Store 2.0 is conflicting with WooCommerce. There are many template overrides and it has caused a section to break, specifically: royal/woocommerce/single-product/tabs/tabs.php. When you’re in a single product page, there are tabs underneath the product image that are labeled description, additional information, reviews, and returns & delivery that are not working correctly. I had originally brought this up with WooCommerce, but they told me to talk to the author of our theme. WooCommerce told me to request an update that’s compatible with newer versions of WooCommerce, or one that doesn’t override templates that don’t need to be.

Thanks,

Etienne

#37182 Copied

Eva Kemp

Support staff

January 27, 2015 at 09:56

Hello,

The arrows are black now:

Clear the cache and check again.
I’ve updated etheme.js file. Please check the tabs now and clear browser cache before.

Thank you.
Regards,
Eva Kemp.

#37264 Copied

turner7

Participant

January 27, 2015 at 13:39

Thank you. The mobile menu is now working entirely throughout the site. I’m still having the same issue with the tabs in a single product page, the tabs are underneath the product image that are labeled description, additional information, reviews, and returns & delivery. Once a user clicks on one of these tabs, they are sent to the bottom of the screen, instead of the tab opening up the information inside.

#37346 Copied

Robert Hall

Support staff

January 27, 2015 at 13:57

Hello,

What versions of browsers you use?
I’ve don’t see there any problem. That tabs works well when click on one of these. Please check again.

Regards,
Robert Hall.

#37350 Copied

turner7

Participant

January 27, 2015 at 20:22

I have tried Chrome (version: 39.0.2171.99) and Firefox (version 33.0.2) and I’m still running into the same issue.

#37485 Copied

Eva Kemp

Support staff

January 27, 2015 at 20:41

Hello,

Please provide us with a page link where you’re experiencing the issue with tabs.

Thank you.
Regards,
Eva Kemp.

#37489 Copied

turner7

Participant

January 27, 2015 at 22:14

http://tampat.digitalj2.com/product/sport-tek-ladies-posicharge__c-competitor__c-tee-lst350

#37497 Copied

Eva Kemp

Support staff

January 27, 2015 at 22:52

Hello,

I’ve successfully viewed all tabs on that page. Seems the site was cached by your Internet provider. Try to check products pages with different Internet connection.

Thank you.
Regards,
Eva Kemp.

#37504 Copied

turner7

Participant

January 28, 2015 at 00:22

Yes, thanks for all your help.

#37690 Copied

Eva Kemp

Support staff

January 28, 2015 at 00:58

Hello,

You’re welcome.

Regards,
Eva Kemp.

#37695 Copied
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