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Royal theme actiate problem - by achille

This topic has 14 replies, 4 voices, and was last updated 9 years, 1 months ago ago by Stan Russell

achille

Participant

October 6, 2015 at 14:44

Hi, I have a problem when i try to activate royal theme.

Please, contact administrator
for this information.

#91790 Copied Theme version: royal 2.2

13 Answers

Robert Hall

Support staff

October 6, 2015 at 14:47

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#91793 Copied

achille

Participant

October 7, 2015 at 17:40

Hello Robert,

I send you the data you asked
Thanks

Please, contact administrator
for this information.

#92322 Copied

Robert Hall

Support staff

October 7, 2015 at 18:38

Hello,

We’ve just checked this warning and it’s related to server configuration.
Ask your hosting provider to check it.

Regards,
Robert Hall.

#92336 Copied

achille

Participant

October 19, 2015 at 11:38

Hello Robert, sorry for the late reply !!
Where do I get the notice that you refer to in your response?

Thanks – Fabio

#94738 Copied

Eva Kemp

Support staff

October 19, 2015 at 12:20

Hello,

The error you’re getting “open_basedir restriction in effect” is related to server configuration. Please read about it in the article http://www.templatemonster.com/help/open_basedir-restriction-in-effect-filex-is-not-within-the-allowed-paths-y.html .

You must contact your hosting provider to fix this issue.

Regards,
Eva Kemp.

#94751 Copied

achille

Participant

October 20, 2015 at 10:47

Hello,

the link above does not work!
You have other information to solve the problem?

Thanks – Fabio

#95021 Copied

Eva Kemp

Support staff

October 20, 2015 at 11:43

Hello,

Please contact your hosting provider to fix the error “open_basedir restriction in effect”. It’s related to server configuration, not to the theme.

Thank you for understanding.

Regards,
Eva Kemp.

#95049 Copied

achille

Participant

October 20, 2015 at 16:24

Hello Eva,

sorry but The hosting provider says that the error is this:

Warning: file_exists (): open_basedir restriction in effect.File(E:\qttag.com\www/wp-content/themes/E:\qttag.com\www/wp-content/themes/royal/style.css/style.css)

——————————————–

They say that the directory that is shown is not correct !!

Thanks

#95157 Copied

Eva Kemp

Support staff

October 20, 2015 at 18:42

Hello,

Please ask your hosting provider to disable “open_basedir”.
After that let us know.

Regards,
Eva Kemp.

#95199 Copied

achille

Participant

October 21, 2015 at 13:24

Hi Eva,

Installing other theme with the same features it all works.
I am forced not to use your theme !!

I’m sorry!!

Best regards – Achille

#95340 Copied

Eva Kemp

Support staff

October 21, 2015 at 13:56

Hello,

We’re sorry to hear that.
Please take our apologies for any inconveniences.

If you still need any assistance from us regarding the theme please let us know.

Regards,
Eva kemp.

#95358 Copied

achille

Participant

October 21, 2015 at 14:06

OK, don’t worry!
The theme I like .. I’m sorry !!

Keep good theme for the next job.
I hope not to find problems with the hosting.

Thanks Eva.
Best regards.

#95363 Copied

Stan Russell

Participant

October 21, 2015 at 15:32

Hello achille,

you are welcome!

Regards,
Stan Russell.

#95393 Copied
Tagged: activate, problem, royal, templates, theme, woocommerce, wordpress
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