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Royal theme update removes headers and footer plus can't add new pasges

This topic has 10 replies, 2 voices, and was last updated 4 years, 6 months ago ago by Olga Barlow

shivas-irons

Participant

April 20, 2020 at 20:34

I updated the royal theme and it removed my headers and footers. I restored the old one in the meantime. I made a brief video showing things, easier to show than explain:

https://www.dropbox.com/s/1gzb51ecx8wnj7c/royalupdate.mp4?dl=0

Please, contact administrator
for this information.

#234008 Copied Theme version: Royal

9 Answers

Olga Barlow

Support staff

April 21, 2020 at 10:27

Hello,

I see that you use child theme. Did you make changes in the header? Provide us with FTP access to your site to check and help you with the update.

Regards

#234102 Copied

shivas-irons

Participant

April 21, 2020 at 16:54

I have not made any changes to the headers or footer. Been a couple years ago since last changed.

Much appreciate your help!

Please contact administrator
for this information.

#234160 Copied

shivas-irons

Participant

April 22, 2020 at 17:07

I prvided the requested ftp info in the private content area yesterday. Thx.

#234305 Copied

Olga Barlow

Support staff

April 22, 2020 at 19:06

Hello,

Thank you! We got it. We have a lot of requests during these days and that’s why there is some delay in answering. But we’ll check your issue soon.
Sorry for this delay.

Regards

#234319 Copied

Olga Barlow

Support staff

April 22, 2020 at 19:17

Hello,

Check now.

Regards

#234320 Copied

shivas-irons

Participant

April 24, 2020 at 00:07

Awesome. Can you tell me what I need to be aware of next time I update thew theme?

#234526 Copied

Olga Barlow

Support staff

April 24, 2020 at 11:23

Hello,

Nothing. I have made everything using theme settings and just removed files that were overwritten before.

Regards

#234579 Copied

shivas-irons

Participant

April 25, 2020 at 21:32

When I update in the future is there anything I need to pay attention to? I have been unable to update the theme without something not working.

#234689 Copied

Olga Barlow

Support staff

April 26, 2020 at 11:28

Hello,

Update both: Royal theme and Royal Core plugin from Dashboard > Updates or using FTP. There are no other special things you need to do. You had a problem with the last update because your theme was too old, we moved from Option Tree framework to Redux and few files were overwritten in your child theme. Always do the backup before theme and core plugin update. If you need our help with this just submit a topic.

Regards

#234719 Copied
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