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Royal Theme Update v4.4 – Question

This topic has 16 replies, 3 voices, and was last updated 6 years, 7 months ago ago by Rose Tyler

khoavo

Participant

March 15, 2018 at 00:46

Please refer to my last ticket ##187388 – which has bee closed

I noticed there a newer v4.5 for the Royal Theme. Don’t know what you added to my folder settings but I’m not seeing the notification in WP Admin that there’s a newer version 4.4 to update. It’s showing the Theme is up to date, but it’s only v4.2

Thanks!

Please, contact administrator
for this information.

#188233 Copied

15 Answers

khoavo

Participant

March 15, 2018 at 00:48

I meant v4.4, sorry. not v4.5. Thanks

#188234 Copied

Rose Tyler

Support staff

March 15, 2018 at 11:44

Hello,

Thanks for the notice. This issue occurred for all clients. We’ve fixed it.

Regards

#188288 Copied

khoavo

Participant

March 15, 2018 at 19:40

I just logged into my WP Admin and my Royal Theme it’s still showing v4.2 and the Theme Update notification is not showing available for v4.4.

How was it fixed?

Please, contact administrator
for this information.

#188385 Copied

Rose Tyler

Support staff

March 16, 2018 at 15:06

Please check one more time https://prnt.sc/is254c

Regards

#188501 Copied

khoavo

Participant

March 16, 2018 at 19:31

Now I see it. What did you do to it? I didn’t see it before.

After I select update theme, do I need to go under Theme Options / General/ and click on SAVE CHANGES or no? I hope there’s no update issues as I had experienced from the last Royal theme update.

#188531 Copied

Rose Tyler

Support staff

March 19, 2018 at 09:54

Hello,

Please read our documentation https://www.8theme.com/demo/docs/royal/#!/installation_upgrade
You need to create a backup of your files, database and theme options (Theme Options > Import/Export > Options > Export Options) to be able to restore the site to the previous state if something goes wrong. Also, update all required plugins: https://www.8theme.com/download-plugins/

Regards

#188608 Copied

khoavo

Participant

March 22, 2018 at 00:40

Thanks. Is Rev. Slider update available o the plugin download page soon?

#188937 Copied

Olga Barlow

Support staff

March 22, 2018 at 10:06

Hello,

The plugin is updated to version 5.4.7.2. You can download it on the Downloads page.

Regards

#188971 Copied

khoavo

Participant

March 23, 2018 at 00:13

Thanks. Hey is the Notify me of follow-up replies via email on this forum working? I noticed for a week that I’m not getting na email notification when your team replies to my comments here. And my email is up and working up to date. Just wondering…

#189054 Copied

Olga Barlow

Support staff

March 23, 2018 at 11:24

Hello,

I have checked the topic settings and see that you check to notify you about replies. Strange that you don’t get the notification. Have you checked the Spam folder?

Regards

#189109 Copied

khoavo

Participant

March 26, 2018 at 02:02

No, nothing in Spam folder. I’ve been receiving notifications from this site okay until the last 5 days or so. My email address in the profile is up to date. Oh well…

#189177 Copied

khoavo

Participant

March 26, 2018 at 02:04

I just saw this message on top of the profile admin page of my support forum account:

WordPress 4.9.4 is available! Please notify the site administrator.

Should you update it to 4.9.4, maybe that’s why I stopped getting notifications?

#189178 Copied

Olga Barlow

Support staff

March 26, 2018 at 13:32

Hello,

Ok, thank you for the information. We’ll check what could be the reason of the email problem.
You can update WP to version 4.9.4 but you need to make sure that all the plugins that come bundled with our theme are up to date https://www.8theme.com/download-plugins/ .

Regards

#189255 Copied

khoavo

Participant

March 26, 2018 at 18:50

Thanks

#189297 Copied

Rose Tyler

Support staff

March 27, 2018 at 07:22

Hello,

You’re welcome!

Regards

#189322 Copied
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