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RTL align product name and image in email builder

This topic has 13 replies, 2 voices, and was last updated 2 years, 1 months ago ago by mohamed aly

mohamed aly

Participant

October 19, 2022 at 12:53

Hi
pls check this image https://prnt.sc/uyMBSJh-S8ED market square contain product it should be RTL align also image now found how to solve both issues
thanks

#336898 Copied Theme version: 8.3.2 WooCommerce version: 5.7.1

12 Answers

Rose Tyler

Support staff

October 19, 2022 at 13:18

Hello,

Please provide temporary wp-admin and FTP access.

Regards

#336902 Copied

mohamed aly

Participant

October 19, 2022 at 14:06

hi
i sent it pls check

Please contact administrator
for this information.

#336909 Copied

Rose Tyler

Support staff

October 19, 2022 at 14:14

Hello,

Thanks for FTP access, but we need wp-admin access also.
Waiting for your reply.

Regards

#336913 Copied

mohamed aly

Participant

October 20, 2022 at 12:04

hhi
kindly find required data

Please contact administrator
for this information.

#336992 Copied

Rose Tyler

Support staff

October 20, 2022 at 15:40

Hello,

Thanks for the reply.
Could you please, provide us a screenshot of the email you have issues with?
Did you translate it correctly? Because I see some are translated but others are not -> https://prnt.sc/WSlXTa0f-3yq
One email I sent myself is ok -> https://prnt.sc/Hf9THqfzKJ6j

Regards

#337012 Copied

mohamed aly

Participant

October 22, 2022 at 10:17

Hi
kindly find image of email https://prnt.sc/uyMBSJh-S8ED
pls note first column contain product in arabic it LTR not RTL
also your email test u sent product column is LTR
pls need to correct alignment not translation
thanks

#337121 Copied

Rose Tyler

Support staff

October 24, 2022 at 02:59

Hello,

It is the same image you provided before, but unfortunately, it isn’t clear for understanding the situation. Please describe in more detail with screenshots where exactly we should go and what to do (step by step) to be able to see that email and the problem.
Waiting for your detailed reply. Thanks in advance.

Regards

#337172 Copied

mohamed aly

Participant

October 24, 2022 at 12:40

Hi
thanks for your replay to check pls
1.visit site
2. change lang to arabic from top bar
3.login as a customer sent login in private
4. choose any product to purchase
5.complete purchase process
6.customer will receive email “process order” like this image https://prnt.sc/soKFtt7XUbwD
note : we use XSTORE email builder
hope it clear
thanks

Please contact administrator
for this information.

#337212 Copied

Rose Tyler

Support staff

October 24, 2022 at 14:00

Hello,

We fixed it !
Ar -> https://prnt.sc/qt2GJEY5xiYs
Eng -> https://prnt.sc/h2grjR0LiO3x

Regards

Please contact administrator
for this information.

#337219 Copied

mohamed aly

Participant

October 25, 2022 at 08:28

Hi
thanks for your support pls note we tried to test customer not recived order processing mail only store pls check

#337267 Copied

Rose Tyler

Support staff

October 25, 2022 at 09:14

Hello,

Thanks for the information but we should ask you first to check yourself if it works normally without our Email Builder. If it works, please, provide us more details about which exact type of email is not sent. We should make you know that there were no such issues from any of our customers, so it is maybe WooCoommerce issue or something in your server settings.
Thanks for understanding!

Regards

#337269 Copied

mohamed aly

Participant

October 25, 2022 at 12:04

Hi
i found you change mail address in checkout for to test so it sent emails to your mail now i changed to previous mail and its working
thanks alot for your support

#337291 Copied
Tagged: align, builder, email, image, name, product, themes, woocommerce, wordpress
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The issue related to '‘RTL align product name and image in email builder’' has been successfully resolved, and the topic is now closed for further responses

RTL align product name and image in email builder

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