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Safe & secure checkout is not displayed.

This topic has 5 replies, 3 voices, and was last updated 9 hours, 53 minutes ago ago by Jack Richardson

wilhem

Participant

March 28, 2025 at 18:16

https://prnt.sc/NFJFGGlkkDBR
https://prnt.sc/tAE4nzpMk2EW
https://prnt.sc/pbwcv1mbHkOP
I’ve set safe & secure checkout is not displayed.
And I put the short code in a single product template, but the details page still doesn’t show up

#439079 Copied

4 Answers

Alex Carter

Support staff

March 29, 2025 at 08:42

Hello, Wilhem,

Thank you for reaching out to us.

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#439111 Copied

wilhem

Participant

March 29, 2025 at 22:59

try this ftp account
If that doesn’t work, try logging into my website
But please don’t change anything, or change it back after you’ve changed it

Content is visible for topic creator and
support staff only.

#439178 Copied

Alex Carter

Support staff

March 31, 2025 at 07:00

Hello, wilhem

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

#439206 Copied

Jack Richardson

Support staff

March 31, 2025 at 08:47

Dear @wilhem,

We hope this message finds you well.

For such cases, we have a dedicated widget in Elementor that is available, which you can view here: https://prnt.sc/k8Oi9Ym_a3aL. We have added this widget to your single product layout as requested. You can see the result on the frontend via the following link: https://prnt.sc/3Zf0cMiqGFPT.

If you have any further questions or need additional assistance, please don’t hesitate to let us know.

Best regards,
Jack Richardson
The 8Theme Team

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