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SALE badge not showing on shop page / archive page

This topic has 8 replies, 3 voices, and was last updated 7 hours, 12 minutes ago ago by Jack Richardson

Jennifer

Participant

March 27, 2025 at 20:29

Hello,
Hope you are doing fine

I am having a problem with my shop page.
The sale badge is not showing on the archive page.
It does show on the single product page but for some strange reason, it doesnt show in the shop page.

And, is there a way of showing the sales price in red?

regards,

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support staff only.

#438928 Copied Theme version: 9.4.8

7 Answers

Alex Carter

Support staff

March 28, 2025 at 08:27

Hello, Jennifer,

Thank you for reaching out to us. We hope you are doing well.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Best Regards,
8Theme’s Team

#438954 Copied

Jennifer

Participant

March 28, 2025 at 12:45

Hello,

I tried all of that and yes, seams the problem is the child theme.
How can I fix that?

#439030 Copied

Jack Richardson

Support staff

March 28, 2025 at 15:30

Dear @Jennifer,

We hope this message finds you well.

If you are planning to use the XStore Products Archive Builder, tutorial is available at the following link: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/, we kindly suggest that you begin by testing the builder to determine whether the issue also be displayed with the Archive products widget for such builder provided by our theme.

If the issue persists, we would appreciate it if you could provide us with FTP access, as it is currently unclear why the label is not being displayed as expected.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Additionally, we have observed that when using the parent theme, both the sale and regular prices are displayed for the product, as shown here: https://prnt.sc/vaI-xIXdD_rE. However, when using the child theme, only the sale price appears: https://prnt.sc/uoPysoqVvSyF. This discrepancy may be due to custom modifications or third-party plugins affecting the product price display.

We would be happy to investigate further once we have the necessary access and information.

Best regards,
Jack Richardson
The 8Theme Team

#439058 Copied

Jennifer

Participant

March 28, 2025 at 16:05

Thank you for the reply,

I have tested the site deactivating all plugins except woocommerce, and works fine.
The moment I activate the Xstore plugin, the sales price and badge stop working. Also, I checked that switching to the parent theme, it words correctly. I erased all the code I input on the child theme but still, is not working.
I am not planning on using the Shop builder

#439061 Copied

Jack Richardson

Support staff

March 28, 2025 at 16:48

Hello @Jennifer

If the issue persists, we would appreciate it if you could provide us with FTP access, as it is currently unclear why the label is not being displayed as expected.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

#439067 Copied

Jennifer

Participant

March 28, 2025 at 17:25

Sending FTP acess.
Also, do you know where I can edit the badge? I would like to only show the percentage without the ¨-¨

Content is visible for topic creator and
support staff only.

#439075 Copied

Jack Richardson

Support staff

March 31, 2025 at 07:53

Hello, Jennifer

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

#439218 Copied
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