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Sale badges in shop don´t work in the website

This topic has 6 replies, 2 voices, and was last updated 1 years, 1 months ago ago by Rose Tyler

ricardo

Participant

November 17, 2023 at 13:54

Hello we have the ecommerce https://arematpuerto.com.ar/ofertas/ and the sale badges with percentages in the shop are not working.

Please, contact administrator
for this information.

#374034 Copied Theme version: 9.2.3

5 Answers

Rose Tyler

Support staff

November 17, 2023 at 15:37

Hello, Ricardo,

Thank you for reaching out to us with your concern. We understand that you are experiencing issues with the sale badges displaying percentages on your e-commerce website at https://arematpuerto.com.ar/ofertas/.

We apologize for any inconvenience this may have caused you. Our team is committed to ensuring that your website functions smoothly, and we take matters like these very seriously.

We can’t log in to your site, unfortunately – https://prnt.sc/4K4A6YD0Oq2I

Please provide the correct credentials.

Kind Regards,
8theme team

#374042 Copied

ricardo

Participant

February 7, 2024 at 13:12

Please try again. I changed the password of the user

Please contact administrator
for this information.

#382687 Copied

Rose Tyler

Support staff

February 7, 2024 at 13:19

Hello, Ricardo,

Thank you for getting in touch with us.

https://prnt.sc/2tQRCUmIC6Tu – We kindly request that you proceed with updating the theme by following the instructions provided in this link: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Then edit the content of pages, for example, Home page, using Elementor, and enable Sale label – https://prnt.sc/EjO14j0eBgpW

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
8theme team

#382688 Copied

ricardo

Participant

February 9, 2024 at 00:31

continue appearing only with text “OFERTA”. Can you check?

Files is visible for topic creator and
support staff only.

#382903 Copied

Rose Tyler

Support staff

February 9, 2024 at 09:32

Hello, Ricardo,

We appreciate your prompt response.

Upon reviewing the editor, we have confirmed that the labels are functioning correctly as evidenced by this screenshot: https://prnt.sc/9OepkzqFUX-U. This leads us to believe that the issue may be related to caching on the frontend. We kindly ask that you clear all cache and temporarily deactivate any Content Delivery Network (CDN) services to see if this resolves the problem.
Should the issue persist, we recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). It is possible that one of these additional plugins is causing the issue.

We appreciate your cooperation in this matter. Please do not hesitate to reach out if you require further assistance.

Kind Regards,
8theme team

#382939 Copied
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