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Sales Booster – 3. Request a quote

This topic has 18 replies, 3 voices, and was last updated 3 years, 6 months ago ago by Olga Barlow

Franktwist

Participant

May 13, 2021 at 17:45

Hello,
after the update, the circle with the pop up icon disappeared from the right (above the arrow) and moved to the left at the end and not visible. Why? also in the footer after the green a bad green space appeared

why?

#287426 Copied

17 Answers

Rose Tyler

Support staff

May 14, 2021 at 07:44

Hello,

Please provide URL and temporary wp-admin access, so we can take a closer look.

Regards

#287464 Copied

Franktwist

Participant

May 14, 2021 at 07:51

ok done

Please contact administrator
for this information.

#287465 Copied

Olga Barlow

Support staff

May 14, 2021 at 12:11

Hello,

Check now, please.

Regards

#287518 Copied

Franktwist

Participant

May 14, 2021 at 12:44

ok well, what was it?
so if it happens again I can fix it by myself : D

#287523 Copied

Rose Tyler

Support staff

May 14, 2021 at 13:23

Hello,

Changes were done in functions.php of your child theme – http://prntscr.com/12x95bw

Regards

#287530 Copied

Franktwist

Participant

June 13, 2021 at 14:52

shouldn’t the value be 1001? as I have to change it since with the new update I have the same problem pending
thanks

#290816 Copied

Rose Tyler

Support staff

June 13, 2021 at 15:12

Please provide temporary FTP access, so we can check the problem more deeply.
Contact your hosting provider to get FTP host, FTP user, and FTP password. Provide this information in the Private content area.

Regards

#290817 Copied

Franktwist

Participant

June 13, 2021 at 16:29

it’s the same problem as last time after the update. Changes were done in functions.php of your child theme – http://prntscr.com/12x95bw

extremes uploaded in private area

Please contact administrator
for this information.

#290821 Copied

Franktwist

Participant

June 14, 2021 at 10:32

hi,
have you checked my problem? news?

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Franktwist

Participant

June 14, 2021 at 15:43

NEWS?

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Olga Barlow

Support staff

June 14, 2021 at 19:57

Hello,

Sales booster looks ok for me https://gyazo.com/ed8e8e97c745520ed5770bab6d2aa3f9
Could you, please, provide us with screenshot of the issue for better understanding?

Regards

#290929 Copied

Franktwist

Participant

June 15, 2021 at 07:54

https://gyazo.com/9f80900ea48bc0ce5e9d702ef6e28023

you can see that the circle for the pop up is hidden on the left instead of on the right, plus a white space appears below

if you read the initial discussion, it’s a problem you already solved me with the previous update.

I’m waiting
thank you

Please contact administrator
for this information.

#290946 Copied

Franktwist

Participant

June 15, 2021 at 14:13

the problem persists

can you help me?

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Olga Barlow

Support staff

June 15, 2021 at 16:37

Hello,

Sorry for the inconvenience. Check now.

Regards

#291011 Copied

Olga Barlow

Support staff

June 15, 2021 at 16:37

Hello,

Sorry for the inconvenience. Check now.

Regards

#291012 Copied

Franktwist

Participant

June 15, 2021 at 17:36

ok solved, thanks

so as not to always bother you, what changes need to be made after the updates? to not create this problem so I see if I can make the change myself

#291022 Copied

Olga Barlow

Support staff

June 16, 2021 at 13:37

Hello,

I have added the custom code to child theme style.css to fix the issue on your site. We changed the order of the theme styles and core plugin styles, that’s why the issue appeared. We’ll fix the issue in the next theme update using additional selectors for the Request a Quote button. But it should not affect your site because I used custom CSS in child theme.

Regards

#291090 Copied
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