Return to previous page

Sales booster items wont work (some of them)

This topic has 8 replies, 3 voices, and was last updated 5 months, 3 weeks ago ago by Luca Rossi

ziemczeq

Participant

June 25, 2024 at 18:28

i tried activating quaintitnt discounts and secure payments and they wont work (tried even shortcode version – could you check?)

#401620 Copied Theme version: 9.3.12

7 Answers

Tony Rodriguez

Support staff

June 26, 2024 at 06:18

Hello, @ziemczeq,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you update your Xstore Theme and Xstore Core Plugin to the latest versions available. You can find the update details and instructions at the following link: [Xstore Update History](https://xstore.8theme.com/update-history/).

For guidance on how to proceed with the update, please refer to the following article: [Theme Update Guide](https://www.8theme.com/documentation/xstore/theme-installation/theme-update/).

After updating the theme and Xstore Core Plugin, we recommend clearing your browser’s cache and accessing your site with a fresh browser session to ensure optimal performance.

Should you continue to experience any issues post-update, please do not hesitate to provide us with the login details for your site’s wp-admin. We ask that you submit this information through a secure, private content area to safeguard your privacy. This will allow us to review your settings in detail and provide more targeted assistance.

Furthermore, we strongly advise that you create a complete backup of your site before implementing any changes.

Thank you for your cooperation and understanding.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#401649 Copied

ziemczeq

Participant

June 26, 2024 at 18:13

Still doent work – done update and all the stuff – could you check it out?

Please contact administrator
for this information.

#401909 Copied

Luca Rossi

Support staff

June 27, 2024 at 08:02

Dear @ziemczeq,

We hope this message finds you well. We are writing to inform you that we have reviewed your Sale Booster settings and can confirm that they are functioning correctly. You can view the settings via the following link: https://prnt.sc/f-KQ6pCUSnMs.

It is possible that the issue you are experiencing may be related to cache settings. If the problem persists, we kindly request that you provide us with video recordings of the issues you are encountering. This will assist us in better understanding and resolving the matter promptly.

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

#401965 Copied

ziemczeq

Participant

June 27, 2024 at 14:42

Thank you for the reply but i cannot see the bundles option on product page – am i missing something?

Would love to have it placed os on your live example sites

#402083 Copied

Luca Rossi

Support staff

June 28, 2024 at 08:40

Hi @ziemczeq,

The bundle product is not available in our XStore theme. Our theme provides the functionality of “Frequently Bought Together”, by using this option you can select multiple products to add to the cart at a single time, here is the doc: https://www.8theme.com/documentation/xstore/xstore-features/frequently-bought-together/

Best Regards,
The 8Theme Team

#402157 Copied

ziemczeq

Participant

June 28, 2024 at 09:16

no i mean sales booster quantity discounts – they dont work

#402168 Copied

Luca Rossi

Support staff

June 28, 2024 at 10:26

Hi @ziemczeq,

Could you please turn off all the cache systems you have on the website?

If it still doesn’t help, to assist us in identifying any potential conflicts, we kindly request that you conduct a systematic test. This can be done by deactivating each plugin one at a time, with the exception of those that are explicitly included in the list provided by our team.

For your convenience, you can find the list of included plugins at the following link: https://www.8theme.com/documentation/xstore/plugins/included-plugins/.

Best Regards,
8Theme’s Team

#402179 Copied
Tagged: fix woocommerce sales booster, sales booster issues, troubleshoot wordpress templates, woocommerce templates, wordpress ecommerce problems
Viewing 8 results - 1 through 8 (of 8 total)