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Sales Booster Not responding to modification

This topic has 6 replies, 2 voices, and was last updated 4 months, 1 weeks ago ago by Tony Rodriguez

alaa

Participant

October 28, 2024 at 20:01

Sales Booster Not responding to modification

Please, contact administrator
for this information.

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#420779 Copied Theme version: 9.3.14

5 Answers

Tony Rodriguez

Support staff

October 29, 2024 at 05:14

Hello, @alaa,

Thank you for contacting us and for using XStore.

1/ Could you kindly provide a detailed description of the issue you are experiencing, along with a clear explanation of your desired outcome? Additionally, to help us better understand the problem, we would appreciate it if you could record a video demonstrating the issue.

Please upload the video to a file-sharing service, such as [WeTransfer] https://wetransfer.com/ and share the download link with us.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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alaa

Participant

October 29, 2024 at 15:31

Sales Booster Not responding to modification

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#420894 Copied

Tony Rodriguez

Support staff

October 30, 2024 at 05:04

Hello, @alaa,

Thank you for providing the video.

1/ To ensure optimal performance and security, we kindly request that you update your XStore parent theme to the latest version (9.4.3) and XStore core plugin (5.4.3). This update is crucial for maintaining compatibility between the theme and the core plugin, and to prevent any potential issues.

For detailed instructions on how to update your theme, please refer to our comprehensive theme documentation available at: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

https://xstore.8theme.com/update-history/

Afterward, Please clear your browser cache and check again.

We hope this helps.

If the issue persists, please provide your site wp-admin access in the private content area so that we can check and help you.

Best Regards,
8Theme’s Team

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alaa

Participant

November 20, 2024 at 13:45

I can’t change the price on Sales Booster.

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for this information.

#424368 Copied

Tony Rodriguez

Support staff

November 20, 2024 at 13:57

Hello, @alaa,

Thank you for your response.

We kindly request that you provide us with screenshots of the issue you are experiencing, along with access to your site’s WordPress admin panel. Please share this information in the private content area so that we can thoroughly investigate and assist you.

Thank you for your cooperation.

Best regards,
8Theme Support Team

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for this information.

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