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Sales Booster – Progress Bar – Once Discount Code Applied it doesn’t work correctly.

This topic has 14 replies, 3 voices, and was last updated 1 years, 11 months ago ago by Rose Tyler

fnhc

Participant

February 20, 2023 at 16:41

Hi there,

I have enabled the progress bar which I believe will really add value to our business however, if I then apply a discount code, which takes the customer below the MOQ spend for free delivery it it still showing as they are able to get free shipping.

Can you please help? Am I missing something?

Thank you

Please, contact administrator
for this information.

#347537 Copied Theme version: 9.0.3 WooCommerce version: 7.3.0

13 Answers

Andrew Mitchell

Support staff

February 20, 2023 at 17:04

Hello,
Thank you for your inquiry. At this time, we do not have the feature you are looking for available. However, if you could provide us with your admin panel access and FTP, we would be happy to implement it for you.

Best Regards,
8Theme’s Team

#347541 Copied

fnhc

Participant

February 20, 2023 at 17:16

That would be amazing – thank you so so much!!!

Please contact administrator
for this information.

#347546 Copied

Andrew Mitchell

Support staff

February 21, 2023 at 16:27

Hello,

We have found a solution to your problem, please provide FTP access so that we can transfer the fix to you.

Best Regards,
8Theme’s Team

#347675 Copied

fnhc

Participant

February 21, 2023 at 18:27

I’m afriad we are not able to provide FTP access as our hosting provider limits this to avoid website issues. Can you please tell me what needs adding and I will send it to them?

Thank you

#347688 Copied

Andrew Mitchell

Support staff

February 22, 2023 at 13:11

Dear fnhc,

Thank you for reaching out to us. In order to resolve your issue, we recommend updating both the theme and the plugin to the latest version. To help you with this, we have provided a few video tutorials below:

https://www.youtube.com/watch?v=kPo0fiNY4to&ab_channel=8THEME
https://www.youtube.com/watch?v=05jP83BQXsg&ab_channel=8THEME
https://www.youtube.com/watch?v=A7Bsd-5VcrM&ab_channel=8THEME
Once you have updated the theme and plugin, please refer to the private content for the next steps.

If you have any further questions or concerns, please do not hesitate to contact us.

Best regards,

The 8theme team

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for this information.

#347734 Copied

fnhc

Participant

March 9, 2023 at 16:26

Hi there,

I have followed everything you mentioned above, however I didn’t have the option to select “No” for the Ignore Discount option as it isn’t on the page…

The feature still doesn’t work properly. I have set the free shipping to £69, and after I applied the discount it says to spend another £0.08 even though it should be another £2.44.

Can you please let help?

Thankyou

Please contact administrator
for this information.

#349483 Copied

Rose Tyler

Support staff

March 9, 2023 at 17:11

Dear Fnhc,

We can’t see your screenshots. Please upload these media on the filesharing service and provide us with URL – https://wetransfer.com/

Kind Regards,
8theme team

#349488 Copied

fnhc

Participant

March 9, 2023 at 17:18

Of course please see in private area.

Thank you

Please contact administrator
for this information.

#349490 Copied

Rose Tyler

Support staff

March 10, 2023 at 08:21

Dear Fnhc,

Please update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ https://prnt.sc/g3OQN-E1aPzg

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#349525 Copied

fnhc

Participant

March 10, 2023 at 10:37

I have updates again and its there now thank you. It seems to work on the cart page itself now which is great. However after I have applied a code, if I go back to the homepage or a product page and hover over the basket button, it doesn’t seem to be syncing and doesn’t show any amount on Desktop.

On Mobile it does show the amount when you hover over the cart, but it doesn’t take into account the discount applied.

Images here
https://we.tl/t-7PSDtwBEIW?utm_campaign=TRN_TDL_05&utm_source=sendgrid&utm_medium=email&trk=TRN_TDL_05

#349554 Copied

Andrew Mitchell

Support staff

March 10, 2023 at 11:05

Hello,

We are pleased to inform you that we have released an update which includes a fix for the bug.
You can check it out.

Additionally, we have enabled the Ignore Coupons option for both the cart page and the global site. You can view this in the video below.
https://www.veed.io/view/fc8bfdbc-70fd-42d1-8238-eeeb3d70d18e?panel=share

Best Regards,
8Theme’s Team

#349560 Copied

fnhc

Participant

March 10, 2023 at 11:38

Will I need to update plugin/theme again – theyre not showing any new updates available. I have just tested and still facing the same issues as before?

Thank you

#349567 Copied

Rose Tyler

Support staff

March 10, 2023 at 16:17

Hello, Fnhc,

Thank you for your response.

As we can see, it works fine on the Cart page, but not in the Off-Canvas cart.

Please download functions.php file from this page – https://we.tl/t-4OWYyUUWhc and reupload it into plugins/et-core-plugin/app/models/customizer folder via FTP.
Clear cache and check the result then.

Kind Regards,
8theme team

#349615 Copied
Tagged: discount code, progress bar, sales booster, themes, woocommerce, wordpress
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