Sales Booster Section Issue: Fake Live Viewing Option not getting enabled

Hello Team,

We tried adding a short description to the products but it’s not getting uploaded, actually after adding products it’s showing the page not found.

We are not able to open any of the product builders. I have attached screenshots into the private area please check them.

Please check and do the needful help.

Hello,

Thank you for your quick response but We have checked and our theme and X-Store Core Plugin are updated already still we are not able to open single product builder.

Kindly help me out further.

Thanks

Hello Team,
We have checked all the details but we couldn’t get the issue.

I am giving you admin access plz check the private content area

Thanks

Kindly check the issue now, and try logging into the dashboard with the same details as above

Hello Team,
The weekend is over and we haven’t received any update from your end regarding our issue.

Also, we are facing the same issue with header templates as well. We have two header templates, one default and the other custom-created as you can see in SCREENSHOT 1.

And after clicking on Customization Page named header it gives the error of “No Posts Were Found!” check it in SCREENSHOT 2.

We are having this issue from the day we received the X-STORE theme update and after the update, these issues are happening please check it fast and help us out with this.

Thanks

Hello,

I checked your reply and I think you are not able to understand my simply asked question. Please don’t make things complicated for us as well. And please answer all our queries, till now you have not given us the solution for a single product page builder.

Above you have asked to do some steps to clear the issue for a single product page builder.

We have removed all the additional plugins that we can and now only required plugins are there.

I simply don’t understand may It be any theme plugins will be there, still, we have checked and removed the plugins which we can but the issue isn’t resolved yet. You can check our dashboard for that.

And one more thing you said to debug the WordPress and check the issues, and you have shared the debug screenshot as well but how is it related to product builder at least X-Store features should load but your features are not loading.

And how come so many plugins have issues if it was any one plugin I could have understood it. Again the plugins also get updated and they make their upgrades keeping in mind all the themes and WordPress compatibility.

we are not able to understand the exact issue, please give us the exact reason for why is this happening and why we are not able to edit the templates and make any changes to them.

And we are not able to create a new product page builder as well. Any of the features is not highlighted over there.
All this is Happening after YOUR THEME UPDATE earlier we didn’t have any issues like this.

Please understand what we want clearly and then give all the solutions

Thanks!

Hello Team,
Can you please reply us about our issue, we are facing these issues from 4-5 days and we are running ads of our products and our website is not working the way we want.

Look at the header which I have shared in the private content. We have checked all the settings but everything is ok, in the backend dashboard everything is fine but on the front end, the header is looking like that of the desktop.

Our customers are visiting our page and how bad an impression will this create on them.
Please do look into our matter on a priority basis and resolve this issue as soon as possible.

And resolve the above issues as well, please. We can’t wait for this much to resolve our issue.

Thanks

Hello,

Thank you for your response. We have checked about the plugin cache which you asked for.

Also, as you said to check our error logs, we have checked it in our hosting panel.

Nothing is visible in the error log folder I mean no error is there in it. But when I open the WP-QDMIN folder it shows 3 folders for error logs, out of which 2 are opening but one with the largest memory is not opening.

I am attaching a video recorded for the error in the private content, please do check it once and let me know what is the exact error and how can we solve it.

Also, if you want we can share the access of our hosting panel with you to check exact errors.

Thank you!

Hello,
Please check the private content area.

Thanks

Hello,

Have you found out what’s the issue we need its solution as soon as possible. Please do check and solve our problem soon we cannot keep the website like this.

Also, please this time come up with all the solutions to our issues.
The Single Product Page Issue, the Header template issue, and the solution for error logs on the hosting panel.

Waiting for the solution.

Thanks

Hello,

We understand your side as well but how much time do we wait for all this. Nothing has gone wrong from our end. All our new add-ons and other plans are on hold. We cannot let this affect our sales.

Also, we need to ask you one more thing. What if we take our website’s backup of one month before when everything was correct. Will this solve our problem? Is it a solution?

Please do let me know about this as soon as possible.

Hope you understand our concern.

Thank You

Hey!

Where have you guys gone? We are waiting for the solution for a long.

At least let me know if you guys can’t do it

How much should we wait. How can we keep this much patience for our Website.

This is the third time I am mailing and you guys aren’t even responding. Is this how you serve your customers.

We have tried and still trying each way possible to solve it but couldn’t get the solution that’s why we are asking you.

Please provide a solution for this to us.

Thanks