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Sales Booster Settings not Changing/Saving after UI Change / Theme Update

This topic has 9 replies, 2 voices, and was last updated 1 years ago ago by Webnim

Webnim

Participant

November 3, 2023 at 09:06

Hello,

I have a problem with Sales Boosters after theme update, theme seems to use old setting from previous UI and changes on new UI doesn’t apply.

I attached video in Private area with some examples and login details.

Please, contact administrator
for this information.

#372417 Copied Theme version: 9.2.2 WooCommerce version: 8.2.1

8 Answers

Rose Tyler

Support staff

November 3, 2023 at 11:36

Hello, Webnim,

Thank you for contacting us and for using XStore.

Wp-admin access is incorrect, so we can’t log in – https://prnt.sc/2ZHpTLxhguT-

Please provide correct access or wait for the next theme update that will contain the fix.

Kind Regards,
8theme team

#372433 Copied

Webnim

Participant

November 3, 2023 at 11:41

Sorry my mistake, I have created new account, should work now.

Please contact administrator
for this information.

#372434 Copied

Rose Tyler

Support staff

November 3, 2023 at 16:09

Hello, Webnim,

Fixed. Please clear the cache and check now.

Kind Regards,
8theme team

#372502 Copied

Webnim

Participant

November 3, 2023 at 18:24

Thanks for help. Everything seems to be working. Could you please explain what was wrong? Why, sales boosters setting weren’t saving and patches weren’t applying? I want to know that if this happens again in future or someone will have this problem.

#372514 Copied

Rose Tyler

Support staff

November 5, 2023 at 08:40

Hello, Webnim,

You’re welcome! Sorry for the inconvenience.

The fix for sales boosters will be added in the next theme update.

The issue with patches was caused by the browser cache, we applied them without any problem. After every update, we would recommend ou to clear your browser cache.

Kind Regards,
8theme team

#372576 Copied

Webnim

Participant

November 6, 2023 at 10:10

Hi again,

Unfortunately, I still have problem with Advanced Product Reviews. Rating by Criteria doesn’t work / save as before. Cache cleared, browser cache too.

There is also one weird problem, when you try to leave a review without an account. Message “You have to be logged in to be able to add photos to your review” Take half of form and someone without an account is not able to leave a review…

How to turn on adding photo without account?

https://yourimageshare.com/ib/u1I5ZoG1mQ
https://yourimageshare.com/ib/TJmDHkCo6a
https://yourimageshare.com/ib/ZDjcl1wYpC

#372673 Copied

Rose Tyler

Support staff

November 6, 2023 at 11:46

Hello, Webnim,

Thank you for your response.

1/ The problem was caused by a 3rd-party plugin.
We’ve added compatibility with Customer Reviews for WooCommerce plugin.
Please check now. It will be included in the next theme update also.

2/ Form styles were fixed.

3/ Photos can’t be added without an account, because images are saved according customer id.

Kind Regards,
8theme team

#372687 Copied

Webnim

Participant

November 7, 2023 at 08:51

Thank you so much, the best support ever!!!

#372797 Copied
Tagged: sales booster saving problem, theme update error, ui change problems woocommerce, woocommerce sales booster not saving, woocommerce settings issue, wordpress theme sales booster
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Sales Booster Settings not Changing/Saving after UI Change / Theme Update

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