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Save issue - by dworkje - on WordPress WooCommerce support

This topic has 4 replies, 2 voices, and was last updated 3 years, 10 months ago ago by Olga Barlow

  • Avatar: dworkje
    dworkje
    Participant
    February 11, 2021 at 08:30

    HI,

    after moving the website from a test location (i did not use a plugin for migration) the header builder does not save my options. So i can not add any header, prebuild or build your own, does not matter it does not save.

    I already overwrite the theme, this part does not help.

    Please, contact administrator
    for this information.
    #273587 Copied Theme version: 7.2.4.1 WooCommerce version: 5.0.0
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 11, 2021 at 13:26

    Hello,

    Maybe DB import was not made correctly. Could you try to make a copy from the previous site to this one using the Duplicator plugin?

    Regards

    #273652 Copied
    Avatar: dworkje
    dworkje
    Participant
    February 11, 2021 at 14:16

    Point is that, i moved the files from sub domain to root. Normally this goes well, but with this theme, gives problems. I do not know what to do now. What i do, i cannot save a header, it is just blanco.

    #273664 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 11, 2021 at 18:55

    Hello,

    Problem is not related to files. Problem is related to DataBase I suppose. Have you already removed copy on the subdomain? Can you check the server error logs? Provide us with errors you have there.

    Regards

    #273718 Copied
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