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Saved Credit Card not Deleting in Customer Backend

This topic has 13 replies, 3 voices, and was last updated 6 years, 7 months ago ago by Rose Tyler

Choovak

Participant

March 28, 2018 at 09:51

Hi

Once customer ticked ‘save credit card” during checkout process this card is saved in customer backend – MY ACCOUNT – PAYMENT METHODS

After that if customer buying another credit details this card still appears as saved in during checkout process. But for example if customer wants to delete saved card and going to PAYMENT METHODS section in backend and clicking DELETE button – this button is not working . Saved credit card is not deleting .

Please advise how to delete saved customers credit card from customer backend .

Waiting for your soonest reply.

Thanks and regards

Please, contact administrator
for this information.

#189489 Copied

12 Answers

Rose Tyler

Support staff

March 28, 2018 at 13:34

Hello,

Do you face such problem with default WC theme too (Storefront)? What version of WC plugin do you use? Please provide a screenshot of the page and the “Delete” button that doesn’t work.

Regards

#189541 Copied

Choovak

Participant

March 28, 2018 at 13:54

Im using WooPress Theme Version: 0.0.1, Woo commerce Version 3.3.4

See screenshot with saved card and DELETE button which were taken in Customer panel

https://drive.google.com/open?id=1F4HJiYi9F5cdz_u3MSnlTHqO090mpwc9

Please let me know

Please, contact administrator
for this information.

#189544 Copied

Rose Tyler

Support staff

March 28, 2018 at 14:24

Hello,

Have you checked if “Delete” works with the default theme?
This is not a default functionality, so how can I add new payment method http://prntscr.com/ixjphl ?

Regards

#189548 Copied

Choovak

Participant

March 29, 2018 at 09:57

Please follow below instruction

Waiting for your soonest reply.

Thanks

Please, contact administrator
for this information.

#189635 Copied

Rose Tyler

Support staff

March 29, 2018 at 10:36

Please provide FTP access and describe steps to create new payment method.

Regards

#189643 Copied

Choovak

Participant

March 29, 2018 at 11:13

as per your request. Are you able to combine my another request where you asked me the same question about FTP. Pls see: https://www.8theme.com/topic/registration-new-vendor-is-not-possible/

Waiting for your soonest reply.

Please, contact administrator
for this information.

#189653 Copied

Rose Tyler

Support staff

March 29, 2018 at 12:26

Hello,

Please, check the FTP access that you provided, we can’t connect to your server.

Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server

Regards

#189664 Copied

Choovak

Participant

March 29, 2018 at 13:03

see in private

Also, please advice on following

We have set fixed header but on design is different – have a look dev.flawless.com.au

it should be same as default
we have selected header type 4 but on fixed header its showing header type 1

Looking for your replies.

Thanks

Please, contact administrator
for this information.

#189668 Copied

Choovak

Participant

March 29, 2018 at 13:20

and regarding your question “describe steps to create new payment method.”

You can create new payment method in

MY ACCOUNT > PAYMENT METHODS > ADD PAYMENT METHOD

#189671 Copied

Olga Barlow

Support staff

March 29, 2018 at 15:49

Hello,

We have checked this option with the official WooCommerce theme (every third-party plugin created for WC should work fine with the official theme!) and fond that the same issue persists. And problem caused by Dokan plugin http://prntscr.com/iy2lgp it prevents deleting. Contact plugin author to fix this issue.

Regards

#189708 Copied

Choovak

Participant

March 30, 2018 at 00:32

I will pass your reply to my developer.

But how about header I mentioned before?

”
We have set fixed header but on design is different – have a look dev.flawless.com.au
It should be same as default.
We have selected header type 4 but on fixed header its showing header type 1
”

Please let me know

#189740 Copied

Rose Tyler

Support staff

March 30, 2018 at 08:31

Hello,

The fixed header structure is independent of main header type. Fixed header code can be modified in the wp-content/themes/woopress/header.php file (please do changes via child theme https://codex.wordpress.org/Child_Themes). Please note that changes in php files are additional customization in source code and it is out of our support scope. If you need help with additional customization contact WP-Kraken team.

Regards

#189766 Copied
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