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Scared something will go wrong - by ycs7a

This topic has 11 replies, 2 voices, and was last updated 4 years, 7 months ago ago by Olga Barlow

ycs7a

Participant

April 15, 2020 at 11:38

Hi,

I am scared something will go wrong. Can you please update my website: WordPress and Royal theme and Woocommerce.

I am sorry to ask you this, but I would be very happy if you can. Thank you kindly.

Please, contact administrator
for this information.

#233537 Copied Theme version: 5.01

10 Answers

ycs7a

Participant

April 15, 2020 at 12:55

I received this message when trying to update the Royal Core:

‘Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature’

#233547 Copied

Olga Barlow

Support staff

April 15, 2020 at 15:17

Hello,

Check now.

Regards

#233558 Copied

ycs7a

Participant

April 16, 2020 at 10:49

Hi, now the website does not show but keeps loading. Is that also your experience?

#233655 Copied

ycs7a

Participant

April 16, 2020 at 10:49

I get a 404-error:

Error 504 Ray ID: 584cfed91972fa34 • 2020-04-16 09:49:17 UTC

#233656 Copied

ycs7a

Participant

April 16, 2020 at 11:07

Now it says: Service Temporarily Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
Web Server at ____

#233662 Copied

Olga Barlow

Support staff

April 16, 2020 at 11:40

Hello,

Everything was fine yesterday, after theme update. Have you cleared the CDN cache? Is everything fine with your CDN and server?
I have enabled WP debug on your site and logged in to your Dashboard. I found the following notices https://gyazo.com/d31dfafff6d1ded1a5cd99fe7c3cfbda

Regards

#233666 Copied

ycs7a

Participant

April 16, 2020 at 11:55

Thank you, I have deactived BackupBuddy now.

The website seems to be working now again. Were you able to update Woocommerce without issues? Thank you kindly

#233670 Copied

Olga Barlow

Support staff

April 16, 2020 at 12:01

Hello,

I did not update WooComemerce. You have a number of additional plugins for WooCommerce and I’m not sure if they are compatible. So, make sure and update WooCommerce plugin by yourself, please.

Regards

#233672 Copied

ycs7a

Participant

April 16, 2020 at 12:51

If the WordPress and Royal versions are the most up to date, then I will do this (I will make a backup).

Do you mean the following plugins?

Plugin Tested up to WooCommerce version
Facebook for WooCommerce unknown
Mollie Payments for WooCommerce unknown
Product Enquiry for WooCommerce unknown
Variation Swatcher for WooCommerce unknown
WooCommerce Filter Plus unknown
WooCommerce Multilingual unknown
YITH WooCommerce Dynamic Pricing and Discounts unknown
YITH WooCommerce Wishlist unknown

#233677 Copied

Olga Barlow

Support staff

April 16, 2020 at 14:01

Hello,

Yes, I meant these plugins. Make a backup and then try to update.

Regards

#233688 Copied
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