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Screet chat, top line, wishlist heart, function on the top is not working

This topic has 14 replies, 3 voices, and was last updated 8 years, 11 months ago ago by Eva Kemp

pope

Participant

January 8, 2016 at 10:59

1. Screet Chat is not working.

‘Wrong Action’ button comes up on the top while connecting.

image url: http://s30.postimg.org/ozwsrqt1d/screetchatisnotworking.jpg

===============================================

2. Wishlist heart

When I check the demo page of legenda theme,
there’s an heart icon for ‘add to wishlist’ button

demo page: https://www.8theme.com/demo/legenda/shop/dark-suit-2/

and I would like to configure our wishlist button like the demo page.

Our current ‘add to wishlist’ button image url: http://s7.postimg.org/958jalfu3/current_wishlist.jpg

https://yithemes.com/docs-plugins/yith-woocommerce-wishlist/02-settings.html#free4

therefore, I read this instruction but I can’t find any clue to add heart icon for wishlist button.

Could you please tell me way to do it? Thank you.

========================================================

3. Top(main navigation) line is still visible

Last time, I received this code from your support team and added on the custom.css

.main-nav.visible-desktop, .main-nav .double-border {
border: none !important;
}

However, main navigation is still visible.
Is there any more thing for me to add on custom.css?

========================================================

4. Function on the top is not working/Arrow error

img url: http://s29.postimg.org/3qhold3vr/number_4_top_and_arrow.jpg

please click ‘new in’ or any product categories on our website, and top function is not clickable(not working)

and the arrow looks weird too.

=========================================================

5. Woocommerce or Theme?

buttons/Texts like

‘No products in the cart.’
‘Cart’
‘continue shopping’
‘checkout’
‘successfully added to your shopping cart’
‘checkout’
‘New customers’
‘Register with us for future……..’
‘checkout as guest’

etc are part of the theme texts or woocommerce?
I’m trying to localize those parts but before I edit, I need to find out it’s either belong to theme or woocommerce.

============================================================

Thank you.

Please, contact administrator
for this information.

#107122 Copied

13 Answers
Jack Richardson

Support staff

January 8, 2016 at 11:54
Hello,

1. Please check if Screets Chat plugin works with default WordPress theme Twenty Fifteen.

2. Please read how to change Wishlist settings https://www.8theme.com/demo/docs/legenda/index.html#!/wishlist
Wishist settings can be found in WP Dashboard > YIT Plugins > Wishlist.

3. Your WP admin credentials are incorrect. Please check them.

4. Add this code in custom.css file:
```
.product-loop {
    display: inline-block;
}
```
5. The strings are related to the theme.

Best regards,
Jack Richardson.
#107143 Copied
pope

Participant

January 8, 2016 at 12:23

hello. I forwarded another wp-login details
=======================================================================
1. Still having same issue even I activate the theme twenty fifteen.

img url: http://s12.postimg.org/4p4h14dd9/themetwentyfifteen.jpg

I backed up my server so you can try anything if you would like to.

=======================================================================

2. Well I also tried that instruction.
I will show you what I did, please visit img url below.

img url:

http://s18.postimg.org/9qjq1fh3t/wishlist1.jpg
http://s18.postimg.org/upztsxis9/wishlist2.jpg

But it doesn’t look like working at all.

========================================================================

3. Please try with new wp-login details that I’ve forwarded.

=======================================================================

4. I added this code in custom.css

.product-loop {
display: inline-block;
}

but still not working.

=======================================================================

5. If I would like to just edit these texts in local language (no need to be in english),
is it possible? if so, which file do I have to edit for my account, checkout pages?

or should I just follow this direction? (even If I don’t need english to be shown to visitors?)

https://www.8theme.com/demo/docs/legenda/index.html#!/how_to_translate

Please, contact administrator
for this information.

#107155 Copied

Jack Richardson

Support staff

January 8, 2016 at 14:11

Hello,

1. If the issue persists with default WordPress theme then it’s related to the plugin, not to the theme. Try to reinstall the plugin. Also ask hosting provider support to check error logs as some notices may be there.

2. I ticked “Use the theme style.” in Wishlist settings. Please check Wishlist icon now.

3. I’ve enabled custom css in Theme Options > Custom CSS. Please check menu now.

4. I’ve enabled custom css in Theme Options > Custom CSS. Please check now.

5. You should translate the needed strings in .po file as described in the documentation https://www.8theme.com/demo/docs/legenda/index.html#!/how_to_translate .

Best regards,
Jack Richardson.

#107188 Copied

pope

Participant

January 8, 2016 at 16:06

1. I uninstalled the plugin and re-downloaded from 8theme.com then install & activate it again,
and there’s still ‘wrong action’ button appears on the top.

I will ask my hosting provider support team to find out what happen.
However, If there’s no error, then should I contact plugin developer directly? or 8theme?

==========================================================================================

2. Thank you!!

Can you help me one more thing about this issue?

img url: http://s13.postimg.org/83ugyt77b/wishlistneedstobemoreup.jpg

As you seen, wishlist icon locates at little down side,
can you please provide me another code so that I can move
wishlist icon to little upper side?

============================================================================================

3,4. Thank you, I appreciate for your support!!

============================================================================================

5. I downloaded default.po file from the legenda theme folder and translated.
Then saved as th_TH.po (mo file also generated automatically), and uploaded on the
/wp-content/themes/legenda/languages like below.

img url: http://s23.postimg.org/ikih5jhdn/mopoadded.jpg

I also added $locale=’de_DE’; <- this code on the wp-config.php file.

img url: http://s8.postimg.org/vv09trt6d/saved_config.jpg

and nothing has been changed.

For example

————————————-
Returning Customers

If you have shopped with us before,
please enter your details in the boxes below.
If you are a new customer please proceed to the Billing & Shipping section.

—————————————-

I translated this paragraph into thai, but it still appears as in english.

Please, contact administrator
for this information.

#107221 Copied
Eva Kemp

Support staff

January 8, 2016 at 20:10
Hello,

1. You can contact the plugin authors via comments section http://codecanyon.net/item/wordpress-live-chat-plugin/3952877/comments

2. Please add this code in custom.css file:
```
.single-product-page .product-info .single_add_to_wishlist {
    margin-top: -3px;
}
```
5. Please try to translate the text in the file wp-content/themes/legenda/woocommerce/checkout/form-checkout.php in line 90.

Regards,
Eva Kemp.
#107268 Copied
pope

Participant

January 9, 2016 at 15:02

1. I sent him an email, and this is what I got for the reply 🙁

Thank you for contacting Screets.

We only provide premium support for our customers who have valid license from CodeCanyon. I suggest you to contact with theme author or asking help WordPress community to fix the issue.

I apologize we could not be of more direct assistance to you. Please let us know if you have other questions we can assist with.

Thanks,

===================================================================

2. Thanks for the code!

but it’s still little at downside, should I replace number 3 to 6?

==================================================================
5. Thank you!! it worked for me!!

================================================================

Additional issue-

Please see the private content-

I attached the link and both are not working and invisible.
You can also visit the domain, and click cart icon / and sign in icon.

but if I put domain/my-account/?lang=th <- (?lang=th) part
it’s visible.

Please, contact administrator
for this information.

#107323 Copied

pope

Participant

January 9, 2016 at 16:11

Additional issue- (SOLVED) I changed permalinks text to something else, and worked

#107326 Copied

pope

Participant

January 10, 2016 at 13:56

Also the custom tab is not working.
Even I edited the text and saved, it doesn’t change at all. Can you please check this issue too? Thanks

Please, contact administrator
for this information.

#107356 Copied

Eva Kemp

Support staff

January 11, 2016 at 12:09

Hello,

1. Did your hosting provider support check log files to find the reason of the error?

2. You can try different values to align the icon as you need.

Did you edit custom tab for some single product in single product editor or in Theme Options > Single Product Page > Custom tab title?
Please show a direct page where you edited custom tab.

Regards,
Eva Kemp.

#107452 Copied

pope

Participant

January 11, 2016 at 12:59

1. Yes he did. I attached on the private content

2. Thank you, I will try right now!

-Custom tab issue

I edited custom tab in

Theme options -> single product page -> Custom tab title is editable but content is not editable.
As I wrote above, when I saved the contents for custom tab, it doesn’t change at all.

Thank you.

Please, contact administrator
for this information.

#107464 Copied

Eva Kemp

Support staff

January 11, 2016 at 14:49

Hello,

1. Sorry, but those warnings have nothing to do with Screets Chat plugin.
Unfortunately we can’t tell you the reason of the error as it happens not only with our theme, but with WordPress default theme too.
Please take our apologies.

Concerning the custom tab, please contact your hosting provider and ask them to increase Max Upload Size and Post Max Size values. Also disable all 3rd-party plugins. After that try to edit Custom tab content.

Regards,
Eva Kemp.

#107478 Copied

pope

Participant

January 11, 2016 at 16:06

Hello.

-screet chat.
It’s ok, maybe within few weeks, I can expect newer update version for plugin, right?

-Custom tab issue

Hosting provider told me to increase those on php setting, and I did increase them to 64M like picture below.

I’ve also deactivated some of the plugins, and I was able to edit and save the contents for tabs.
However, if I visit the site, and it still appear as default content.

What should I do?

#107506 Copied

Eva Kemp

Support staff

January 11, 2016 at 17:52

Hello,

You need translate custom tab in WPML > String Translation:
http://storage8.static.itmages.com/i/16/0111/h_1452531096_8270216_d0cbc164ab.png

Please check it.

Regards,
Eva Kemp.

#107521 Copied
Tagged: function, screet chat, templates, top line, wishlist heart, woocommerce, wordpress
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