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Screets Chat - by TheMissingLink1 - on WordPress WooCommerce support

This topic has 9 replies, 4 voices, and was last updated 9 years, 3 months ago ago by Jack Richardson

TheMissingLink1

Participant

August 7, 2015 at 06:27

I have a gap within the popup window when in live chat mode. Basically, there is a large space between the text input box and the chat log screen. Thoughts on fixing the issue?

#78930 Copied

8 Answers

Robert Hall

Support staff

August 7, 2015 at 07:29

Hello,

Could you please clarify with more details what exactly you mean and show us screenshots?
Please provide us with link to the page and wp-admin access in Private Content.

Regards,
Robert Hall.

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TheMissingLink1

Participant

August 7, 2015 at 15:25

The image is pretty self explanatory. Please let me know if you have any other questions.

See private content.

Please, contact administrator
for this information.

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Jack Richardson

Support staff

August 7, 2015 at 16:58

Hello,

Unfortunately we don’t see such issue:
http://storage4.static.itmages.com/i/15/0807/h_1438963028_5026672_c463a06d2b.png
and we can’t replicate it, because chat window shows “We’re not around right now. But you can send us an email and we’ll get back to you, asap.” message even if chat console is active.

Best regards,
Jack Richardson.

#79034 Copied

TheMissingLink1

Participant

August 7, 2015 at 17:13

I have entered the chat console… That way it shows the Talk with me now function. I hope you are still around so we can correct the issue….. The only time the issue you occurs is if the chat function is active.

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Eva Kemp

Support staff

August 10, 2015 at 09:13
Hello,

I’ve added this code in Global Custom CSS:
```
#sc_chat_box textarea.f-chat-line {
 margin-bottom: 30px;
}

#Conversation {
 background-color: white;
}

#sc_chat_box form.sc-chat-reply {
  width: 380px !important;
}

#sc_chat_box textarea.f-chat-line {
  width: 350px !important;
}
```
Please check Screets Chat plugin now.

Regards,
Eva Kemp.
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TheMissingLink1

Participant

August 10, 2015 at 22:17

Great! That corrected the issue.

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TheMissingLink1

Participant

August 10, 2015 at 22:24

However, now I am having similar issues with the cart and checkout page. You must have a product saved and then review the two pages. Please review the image provided. The coupon button isnt aligned properly and the checkout page is a complete disaster with alignment issues. All of the content on the page is being pushed to the far left of the screen.

#79291 Copied
Jack Richardson

Support staff

August 11, 2015 at 07:59
Hello,

Please use this code in Custom CSS:
```
form {
  width: auto !important;
}
```
Best regards,
Jack Richardson.
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