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Screets chat live slow - by Gerhard - on WordPress WooCommerce support

This topic has 2 replies, 2 voices, and was last updated 8 years, 6 months ago ago by Jack Richardson

Gerhard

Participant

April 27, 2016 at 13:56

Dear all,

Initially we have hidden the chatbar in the options while we have no wish for it at this moment. either hidden or activated the load time of our site is between 14 and 26 seconds which is very slow. Only when we deactivate it the load time comes back to under 4 seconds, which is slow but acceptable. It has something to do wit ajax whoch has long waiting times. Can this be solved using extra settings or editing the wp options / settings file?

Best regards,

Team Borijn

Please, contact administrator
for this information.

#123127 Copied Theme version: 8.2 WooCommerce version: 2.5.5

1 Answer

Jack Richardson

Support staff

April 27, 2016 at 17:59

Hello,

If the problem persists only with this plugin you can ask plugin authors for a solution via comments section http://codecanyon.net/item/wordpress-live-chat-plugin/3952877/comments .
Please note according as to our company politics so to other developers on ThemeForest we don’t provide extending support or bugs fixes for 3rd-party plugins, even if they’re included in our theme.

Best regards,
Jack Richardson.

#123224 Copied
Tagged: live chat, screets chat, slow performance, templates, woocommerce, wordpress
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