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Screets Live Chat Problem - by Waqas - on WordPress WooCommerce support

This topic has 8 replies, 2 voices, and was last updated 7 years, 1 months ago ago by Rose Tyler

Waqas

Participant

October 9, 2017 at 22:48

Hi there, my live chat is not working. I’ve enter each and everything correctly as asked in “site info” and “integration” tab. But it kept showing ‘Please wait’ when i go ‘chat console’ section. Offline email is not working also. Waiting for reoly. Thanks

#174621 Copied Theme version: 3.2 WooCommerce version: 3.1.2

7 Answers

Rose Tyler

Support staff

October 10, 2017 at 08:00

Hello,

Could you please provide wp-admin access in Private Content?

Regards

#174636 Copied

Waqas

Participant

October 10, 2017 at 09:49

Please check it. Thanks.

Please, contact administrator
for this information.

#174653 Copied Theme version: 3.2 WooCommerce version: 3.1.2

Rose Tyler

Support staff

October 10, 2017 at 12:52

Hello,

You didn’t set App ID in chat settings under “Advanced” tab.
Don’t forget to clear cache after saving changes in chat settings.
The similar problem and decision you may find here – https://codecanyon.net/item/wordpress-chat-x-plugin/6639389/comments?page=16

Regards

#174670 Copied

Waqas

Participant

October 10, 2017 at 19:38

Thanks for reply but the problem is still there I’ve added the APP ID and API in “Integration” tab but when I go to “chat console” it’s stuck and shows “Please wait…” and nothing happens. But in “Advanced” tab there are only 2 fields “Reverse proxy IPs” and “Custom CSS”.

#174717 Copied Theme version: 3.2 WooCommerce version: 3.1.2

Rose Tyler

Support staff

October 11, 2017 at 10:24

Hello,

Please read https://github.com/firebase/firebaseui-web/issues/217 and follow this suggestion
http://prntscr.com/gvzb6l https://console.cloud.google.com/apis/api/identitytoolkit.googleapis.com/overview?project=project_ID&duration=PT1H

Regards

#174773 Copied

Waqas

Participant

October 17, 2017 at 14:21

Thanks the problem is solved. Just have to enable the “identity toolkit api” from “https://console.cloud.google.com” against the relevant project. And secondly do not need to add “example.pk” to “OAuth redirect domains” section on the same page in step 4.

#175359 Copied Theme version: 3.3 WooCommerce version: 3.2

Rose Tyler

Support staff

October 17, 2017 at 14:53

Hello,

You’re welcome!
I am glad that you sorted out.

Regards

#175362 Copied
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