This topic has 4 replies, 3 voices, and was last updated 9 years, 8 months ago ago by Eva Kemp
Hello,
You’re using old theme and plugins versions. Please update them.
Don’t forget to make backup your site before updating.
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k
You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.
After updating theme and plugins try to disable third-party plugins, maybe one of them caused issue.
Regards,
Robert Hall.
Dear Robert,
I have updated the plugins, but I am not sure how I can update just the child theme. When I do the steps from the video – it creates a new theme which is not usable.
Also, I don’t think I use any plugins that could interfere on this particular page.Could you please advise which area I need to cross-check?
thank you,
Katja
Hello,
I’ve added excerpt to the post https://s3.amazonaws.com/fvd-data/notes/168674/1429892938-z4BZoU/screen.png . Please check now and clear browser cache before.
Thank you.
Regards,
Eva Kemp.
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