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Scroll To Top After Ajax Filter Action not working right !

This topic has 8 replies, 3 voices, and was last updated 5 months, 3 weeks ago ago by Andrew Mitchell

doitmisr

Participant

June 24, 2024 at 11:31

Hi Dear Support Team,
after almost done the site i had a problem with the Scroll To Top After Ajax Filter Action when i go to shop page or any page have more that 24 product and click any page number from the Pagination the Scroll To Top After Ajax Filter Action is working wrong so its scroll to end of the page and show me the footer so i need to scroll to top – can you please Help me.

#401219 Copied Theme version: 9.3.13

7 Answers

Tony Rodriguez

Support staff

June 24, 2024 at 12:38

Hello, @doitmisr,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#401234 Copied

doitmisr

Participant

June 25, 2024 at 18:19

i have checked the plugins and i have
W3 Total Cache including cache plugin

Please contact administrator
for this information.

#401619 Copied

Tony Rodriguez

Support staff

June 26, 2024 at 05:50

Hello, @doitmisr,

Thank you for providing the wp-admin login details.

We are pleased to inform you that the issue you reported has been successfully resolved. Please revisit your site after clearing your browser’s cache to see the changes.

Should you require further assistance, feel free to contact us.

Best Regards,
The 8Theme Team

#401647 Copied

doitmisr

Participant

June 27, 2024 at 16:50

Its Work But I want To Know What cuz this issue please ?
Thanks Tony

#402105 Copied

Tony Rodriguez

Support staff

June 28, 2024 at 05:36

Hi,@doitmisr

We are pleased to inform you that we have successfully enabled the “Ajax Filters” option and the “Scroll to Top After Ajax Filters” feature in your Xstore settings. You can find these adjustments under Theme Options > WooCommerce (Shop) > Shop > Shop Page Filters.

These changes have been implemented to resolve the issue you reported, and we trust that your experience is now enhanced.

For your reference, we have provided an image in the private content area which illustrates these adjustments: .

Should you require further assistance or have any more queries, please feel free to contact us. We are committed to providing you with the support you need.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#402144 Copied

doitmisr

Participant

June 28, 2024 at 16:21

Thank You Very much guys You Are Really helpful

#402266 Copied

Andrew Mitchell

Support staff

June 28, 2024 at 16:21

Dear doitmisr,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#402268 Copied
Tagged: ajax filter action, fix woocommerce problems, scroll to top issue, troubleshoot wordpress, woocommerce ajax filter, woocommerce template solutions, wordpress woocommerce templates
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Scroll To Top After Ajax Filter Action not working right !

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