Return to previous page

Scroll up and down constantly the images of the products in the store stop loading (Only on Mobile)

This topic has 4 replies, 2 voices, and was last updated 2 years, 3 months ago ago by Awais Ahmed

David Zoque

Participant

August 30, 2022 at 18:01

Hi, i have a problem when i scroll up and down constantly the images of the products in the store stop loading.

You can see the problem with this video:
https://drive.google.com/file/d/1waRDuvNGofVIiktZETZQg1RytjBeR2dH/view?usp=sharing

Please, contact administrator
for this information.

#332808 Copied Theme version: 8.3.1 WooCommerce version: 6.8.2

3 Answers

Awais Ahmed

Participant

August 31, 2022 at 10:14

Hello, @David Zoque,

Please follow the below listed proposed solutions from us one by one and check which one will work for you.

1. Try to switch OFF the “Ajax Product Pagination” from XStore >> Theme Settings >> WooCommerce >> Shop >> Shop Page Layout and check back after clearing the cache.

If the issue will persist then:

2. Please switch OFF the chat feature from your site and check back your site after clearing the browser cache.

If still, the issue will persist then:

Please clone your site as a test site and share your cloned site WP Admin and FTP OR CPanel Credentials with us in a private content area of this topic, so that we will check it for you further.

Regards 8Themes Team.

#332842 Copied

David Zoque

Participant

August 31, 2022 at 12:52

Thanks i have “Ajax Product Pagination” disable, i dissabled the chat plugin but the issue still persist.

Please contact administrator
for this information.

#332862 Copied

Awais Ahmed

Participant

September 1, 2022 at 10:05

Hello, @David Zoque,

I have good news for you from our dev department, we have fixed your issue on your site, and now you will not face this issue anymore.

Here are the proof videos from 2 different iPhone mobiles.

https://www.veed.io/view/ce0c4cf8-97ca-41e7-a9b7-c555ca62ad36?sharingWidget=true

https://www.veed.io/view/b59697ab-e862-4436-9536-6ac0d7769552?sharingWidget=true

Please check back to your site now after removing the browser cache.

Regards 8Themes Team.

#332942 Copied
Tagged: images, mobile, products, scroll, templates, woocommerce, wordpress
Viewing 4 results - 1 through 4 (of 4 total)