Scrollable image error - by Marketingeskell

This topic has 16 replies, 3 voices, and was last updated 3 years, 2 months ago ago by Olga Barlow

  • Avatar: Marketingeskell
    Marketingeskell
    Participant
    May 27, 2021 at 22:29

    Hi support!

    We have a small problem with scrollable image on product page. If a product image was high everything works fine, but when image are small the content overflow the next content: https://ibb.co/H7kZvLH

    example product:https://weeb.hu/termek/wendy-cosplay-2/

    15 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 28, 2021 at 15:51

    Hello,

    Could you, please, provide us with FTP access to your site? We’ll check the issue in more detail to help you.

    Regards

    Avatar: Marketingeskell
    Marketingeskell
    Participant
    May 28, 2021 at 21:47

    yeah ofc.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2021 at 08:01

    Hello,

    Thanks for the reply. I’ve passed it to our technicians. They will be able to take a closer look after the weekend. What browser do you use? Could you provide temporary wp-admin access also?

    Regards

    Avatar: Marketingeskell
    Marketingeskell
    Participant
    May 29, 2021 at 15:31

    Hello!
    Ofc i can, but pls be safe when you debugging this. Site goes live at next monday.

    I use macbook air 13 (new m1) with chrome browser, but error still exsist on safari too.

    Extra i tested out something: The problem in the containers. I think(but not sure) the scroll height the system get from the max heigh of the heighest image, but if you change to a shorter picture that make this error.
    Hope its help a bit.
    Greetings,
    Áron

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 31, 2021 at 11:13

    Hello,

    Thank you. I passed the issue to developers and I’ll inform you once they fix the problem.

    Regards

    Avatar: Marketingeskell
    Marketingeskell
    Participant
    June 5, 2021 at 07:42

    Hi Olga!

    What you think approx when you fix this issue?

    Greetings,
    Áron

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 7, 2021 at 10:42

    Hello,

    Check now, please.

    Regards

    Avatar: Marketingeskell
    Marketingeskell
    Participant
    June 7, 2021 at 21:31

    Hi Olga!

    Thx its almost work, but not even if you have description for variation. img:https://ibb.co/PxkBNVt And user unable on click pre order button or quantity input:
    Example product: https://weeb.hu/termek/akatsuki-kopeny/

    Greetings,
    Áron

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 9, 2021 at 16:48

    Hello,

    Ok. Thank you. I informed developers. I’ll keep you in touch.

    Regards

    Avatar: Marketingeskell
    Marketingeskell
    Participant
    June 14, 2021 at 00:14

    Hello,

    Thanks Olga, can i have any update when they fix it ? It was so annoying for my customer.

    Greetings,
    Áron

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 14, 2021 at 15:43

    Hello,

    Unfortunately, we don’t have a quick solution for this issue if you use the Single product builder.
    So, you can either disable the sticky position for that section in the section settings or use one of the built-in layouts for the product instead of the single product bilder.

    Regards

    Avatar: Marketingeskell
    Marketingeskell
    Participant
    July 5, 2021 at 18:15

    Hi Olga!

    I absolutly understand its a hard bug and more difficult, to solve it, but i spend a lot of time, for makeing this site look like this, so maybe what you think when was the date, when you can release the version of core what solve this error ?

    Best regards,
    Áron

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 5, 2021 at 20:46

    Hello,

    We tried to find the solution for that issue but without success, unfortunately. We can’t fix it if the height of the section changes after page loading with a single product builder.

    Regards

    Avatar: Marketingeskell
    Marketingeskell
    Participant
    July 12, 2021 at 15:48

    A single js script don’t solve the problem, what triggered on change for variation and resize the whole section ?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 13, 2021 at 14:11

    Hello,

    Our script (that calls the sticky section) is called while page and content are fully loaded. Block height changes once you change the variation, so it’s impossible to revalidate the sticky section because it was done only once at the very beginning and can’t be done in other ways. Trigger that starts while you change the variation is – found_variation

    http://prntscr.com/1asshb4 – WooCommerce scripts
    Example of using in custom scripts $('.variations_form').on('found_variation', function() { console.log('variation found') } );

    Regards

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