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Scrollable Widgets do not work in the off-canvas mobile sidebar

This topic has 4 replies, 2 voices, and was last updated 8 months ago ago by Rose Tyler

Roobinda

Participant

April 12, 2024 at 11:48

The topic title says it all…

#391415 Copied Theme version: 9.3.6

3 Answers

Rose Tyler

Support staff

April 12, 2024 at 13:35

Hello, Roobinda,

Thank you for contacting us and for using XStore.

We kindly request that you provide us with the URL of the page in question, as well as temporary administrative access to the WordPress dashboard.

Best Regards,
8Theme’s Team

#391430 Copied

Roobinda

Participant

April 17, 2024 at 12:55

Hi there.

https://staging12.asphair.com/shop

The desktop sidebar has a scrollable product menu.
The mobile sidebar however, has the overflow hidden but the menu is not scrollable.

Please contact administrator
for this information.

#391998 Copied

Rose Tyler

Support staff

April 17, 2024 at 14:05

Hello, Roobinda,

We’ve checked your Shop page sidebar from mobile and the scroll works fine there.

What browser and device do you use?
Could you record a video of the problem from your mobile?
Could you check how the scroll works on different devices?

Best Regards,
8Theme’s Team

#392004 Copied
Tagged: fixing wordpress widgets, off-canvas mobile sidebar, scrollable widgets issues, widgets not working, woocommerce sidebar problems, wordpress troubleshooting, wordpress woocommerce themes
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