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Scrollers related products and home page not working after elementor upgrade to 3.27.1

This topic has 5 replies, 2 voices, and was last updated 2 months, 3 weeks ago ago by Luca Rossi

Family Care

Participant

January 23, 2025 at 19:35

Please check this screen recording. https://monosnap.com/file/YcydmtGoedfMApYU6dTCdqok6vFO0x
We have updated everything your xstore patches woocommerce and elementor but for elementor it doesn’t work as expected.

Note that I have reverted back the elementor version to previous so that our customers don’t get angry but when you see this message just upgrade elementor plugin to 3.27.1 and you will all those issue as shown in the screenshot Please after upgrading fix them. Now I have to revert to previous to make smooth experience for our customers.

I have reverted to 3.26.5. Issue with all versions of elementor after it.

Please, contact administrator
for this information.

#432039 Copied Theme version: 9.4.7

4 Answers

Family Care

Participant

January 25, 2025 at 18:08

Is there any update on this?

#432246 Copied

Luca Rossi

Support staff

January 27, 2025 at 09:29

Dear @Abdul Moiz,

We hope this message finds you well.

We would like to inform you that we are unable to reproduce the issue you reported on our end. Upon reviewing your setup, we noticed that you are using the Elementor Pro plugin.

To ensure compatibility and resolve any potential issues, we kindly request you to update both the Elementor and Elementor Pro plugins to their latest versions.

Should you require any further assistance or encounter any difficulties, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

#432363 Copied

Family Care

Participant

January 27, 2025 at 10:23

We never updated elementor pro since beginning and it has no effect. What we understand is that there is something in your theme and we know there were issues before when elementor was updated. Now, you’re the best guys to just update and check why those issues come as shown in previous message. no one else can so we kindly request you to cooperate.

#432372 Copied

Luca Rossi

Support staff

January 27, 2025 at 11:26

Dear Abdul Moiz,

We hope this message finds you well.

In this case, we kindly recommend creating a staging site for us. Once the staging site is set up, please update all the plugins to their latest versions. This will allow us to thoroughly debug the issues without impacting your live website.

To create a staging site, you may use the following plugin: (https://wordpress.org/plugins/wp-staging/).

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#432381 Copied
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