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Scrolling in checkout deletes credit card details (Mollie payment)

This topic has 5 replies, 4 voices, and was last updated 2 months, 4 weeks ago ago by Andrew Mitchell

Martin

Participant

September 12, 2024 at 11:35

Hello,

since the last update to version 9.4.0 I have a serious issue on the checkout page. Credit card details as entered into the fields by the user are deleted on page scroll.

I have tested the issue using twentytwentyfour theme and found that it works then.
Also, I noticed that the problem first appeared right after xstore update to 9.4.0 on September 2nd. I have tested the issue with the other plugins deactivated (only xstore active) and the issue persisted.

In order to repeat the issue:
add products to cart min. 35,00 (https://www.pflanzkompass.at/artikel/stipa-ichu/)
go to ceckout page: https://www.pflanzkompass.at/bezahlen/
choose payment type “Karte”
fill out the fields for the card details
scroll down the page
> card details get deleted

Mollie plugin https://wordpress.org/plugins/mollie-payments-for-woocommerce/

Please provide support for this issue asap
Thank you
Martin

Please, contact administrator
for this information.

#414082 Copied Theme version: 9.4.1

4 Answers

Jack Richardson

Support staff

September 12, 2024 at 14:44

Dear @Martin,

I hope this message finds you well. We are currently unable to investigate the issue on your website due to restricted permissions. Specifically, we need access to log in to redirect to your checkout page, but this is not possible at the moment as illustrated here: https://prnt.sc/5JElB1yujYOM.

If it is not feasible for you to modify the login permissions for us, we kindly suggest that you review the settings of your checkout page. Should you be utilizing Elementor Checkout widgets, please also check the settings of these widgets. A potential issue might be related to the ‘Order review’ section being set to ‘sticky’. If this is the case, we recommend deactivating the sticky option and then re-evaluating the functionality.

Thank you for your attention to this matter. We look forward to your prompt response to ensure a swift resolution.

Best regards,
Jack Richardson
The 8Theme Team

#414116 Copied

Martin

Participant

September 12, 2024 at 20:33

Hello,
please tell me from what country you are trying to access the website and I will remove the restrictions accordingly.

I have deactivated “Sticky sidebar” under “Cart/Checkout layout”. It appears that that had been the issue. I would like to leave this ticket open for now and have a closer look.

Thank you
Martin

#414150 Copied

Rose Tyler

Support staff

September 13, 2024 at 09:54

Dear @Martin,

We kindly request that you grant access to the site for users in Ukraine.

“I would like to leave this ticket open for now and have a closer look.” – ok.

Warm Regards,
The 8Theme Team

#414219 Copied

Andrew Mitchell

Support staff

September 23, 2024 at 09:25

Dear Martin,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#415507 Copied
Tagged: checkout process optimization, checkout scrolling issue, credit card details deletion, mollie payment, secure online transactions, woocommerce themes, wordpress solutions
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Scrolling in checkout deletes credit card details (Mollie payment)

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