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Scrolling issue (every method) & add to cart brings to a blank page

This topic has 11 replies, 2 voices, and was last updated 9 years, 11 months ago ago by Eva Kemp

lvl5ballz

Participant

December 7, 2014 at 07:54

Hi Support,

Ever since I have upgraded the Revolution Slider to the latest version, I have been unable to scroll down on all my pages.

Another problem would be that adding my products to cart brings our visitors to a blank page. (ref – http://borntobeman.com/product/theconquerer/)

Please find a wp-admin credentials in the private content section.

Please, contact administrator
for this information.

#28406 Copied

10 Answers

lvl5ballz

Participant

December 7, 2014 at 09:11

I have resolved the scrolling issue.

However, I still have problems with certain links bringing visitors to a blank page.

An example would be the FAQ/Contact Us links in the footer/ adding products to cart/ removing products from cart/updating cart.

http://www.borntobeman.com also displays a blank page, only borntobeman.com is working when input as a URL. this is quite serious and i hope you guys can respond by tomorrow.

#28411 Copied

Eva Kemp

Support staff

December 8, 2014 at 09:27

Hello,

In the admin panel we don’t have permissions to to view Theme Options and other parts of wp-admin panel. Please give us full access and provide us with FTP credentials as well.

Thank you.
Regards,
Eva Kemp.

#28450 Copied

lvl5ballz

Participant

December 8, 2014 at 10:05

hey eva,

please log in with the same wp-admin credentials. have changed the user role to admin for full access.

please find ftp details in the private content below.

Please, contact administrator
for this information.

#28455 Copied

lvl5ballz

Participant

December 8, 2014 at 15:04

Dear support

Any updates on this matter?

#28511 Copied

Eva Kemp

Support staff

December 8, 2014 at 17:39

Hello,

Have you made any changes in the original theme files?
May we reupdate the theme? Please create a back up of the files and database as well.

Thank you.
Regards,
Eva Kemp.

#28550 Copied

lvl5ballz

Participant

December 8, 2014 at 18:14

Ive made some CSS changes.

I also downloaded some plug ins.

Yes you may reupdate the theme I have a backup already.

#28559 Copied

lvl5ballz

Participant

December 9, 2014 at 11:56

Any updates support?

#28648 Copied

Eva Kemp

Support staff

December 10, 2014 at 13:01

Hello,

Sorry for a delay.
I’ve written your site url as http://www.borntobeman.com in wp-admin panel > Settings > General.
Please check your site now and clear browser cache before.

Thank you.
Regards,
Eva Kemp.

#28828 Copied

lvl5ballz

Participant

December 10, 2014 at 16:02

Now borntobeman.com (without www.) Shows a blank page.

Also, there seems to be an issue with caching now.. I am seeing really weird characters on mobile on the website.

Also, it still appears that the add to cart button still brings me to a blank page.

Is it possible to reformat/reinstall everything whilst keeping all the media & product data?

#28862 Copied

Eva Kemp

Support staff

December 10, 2014 at 17:26

Hello,

The problem may be related to your host:
https://wordpress.org/support/topic/site-doesnt-work-with-www-does-without
https://wordpress.org/support/topic/www-doesnt-work-but-http-does

Please check it with them.

Thank you.
Regards,
Eva Kemp.

#28884 Copied
Tagged: cart, issue, methods, scrolling, themes, woocommerce, wordpress
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Scrolling issue (every method) & add to cart brings to a blank page

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