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Scrolling to Product description after click on the product Url on Mobile

This topic has 2 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Rose Tyler

Wolf

Participant

June 18, 2023 at 14:23

Whenever I try on the product URL on mobile, it should directly open the page but scroll down to the product description and then we have to scroll to the top to see the pictures of the products.

This is the mobile issue only not desktop.

Please, contact administrator
for this information.

#359675 Copied Theme version: 9.1.7 WooCommerce version: 6.2.2

1 Answer

Rose Tyler

Support staff

June 18, 2023 at 14:51

Hello, Wolf,

Thank you for contacting us and for using XStore.

There is no such situation on our demo – https://xstore.8theme.com/elementor/demos/niche-market03/product/baked-blush/
In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.
If this behavior is not caused by a plugin, please provide us with temporary wp-admin and FTP access, so we can check the situation more deeply.

Kind Regards,
8theme team

Please contact administrator
for this information.

#359678 Copied
Tagged: best selling themes, mobile product url, persuasive, product description, scrolling, woocommerce
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