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Search bar and cart not working properly

This topic has 9 replies, 2 voices, and was last updated 2 years ago ago by Tony Rodriguez

Manish Gupta

Participant

December 11, 2022 at 18:05

Hello 8themes,

Search bar not working properly and cart also not working i want to attach the screenshot but there is no option to add there. when we login in wordpress admin then search is working fine but when we see on front end its not showing properly.

Please, contact administrator
for this information.

#341216 Copied Theme version: 8.3 WooCommerce version: 6.1.1

8 Answers

Tony Rodriguez

Support staff

December 12, 2022 at 05:55

Hello, @Manish Gupta,

Could you please describe the situation and problem in more detail and with screenshots?

You can upload the screenshots on https://imgbb.com/ to share screenshots, it creates a link to the image and you will just send us that link.

Regards 8Themes Team.

#341220 Copied

Manish Gupta

Participant

December 12, 2022 at 06:30

https://ibb.co/Qns0r3m
https://ibb.co/F3mwFQg
https://ibb.co/2SK104d
https://ibb.co/3RbXc1d
https://ibb.co/267dDGD

#341224 Copied

Manish Gupta

Participant

December 12, 2022 at 06:31

when wordpress dashboard login then search is working perfectly fine.

#341225 Copied

Tony Rodriguez

Support staff

December 12, 2022 at 07:24

Hello, @Manish Gupta,

Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

#341227 Copied

Manish Gupta

Participant

December 12, 2022 at 08:08

i cant disable the third party plugin becuase its a dependency to create a website. can you check it out which plugin generating the problem se i will change it and add another one.

#341228 Copied

Tony Rodriguez

Support staff

December 12, 2022 at 09:10

Hello, @Manish Gupta,

B2B King Core and B2BKing Pro, generating this issue on your site, I deactivated these plugins, and the issue was resolved: https://postimg.cc/3yn1sSyK

So please try to reach out to the plugin Author for its fix.

Regards 8Themes Team.

#341229 Copied

Manish Gupta

Participant

December 12, 2022 at 09:16

kindly activate all the old setting i will disucss with b2bking team.

#341230 Copied

Tony Rodriguez

Support staff

December 12, 2022 at 09:42

Hello, @Manish Gupta,

I already activated both plugins at the same time on your site before my last reply to your topic, please check again.

Regards 8Themes Team.

#341232 Copied
Tagged: cart, fixing, search bar, troubleshooting, woocommerce, wordpress
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