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Search Bar is not functioning well when searching by SKU

This topic has 12 replies, 3 voices, and was last updated 3 years, 2 months ago ago by ejder077

ejder077

Participant

November 24, 2021 at 14:40

Hi,

The search bar works well normally but we found that if we input an SKU that contains letters + numbers, then click on the “Enter” button or the search icon, there will be no result.

Here are the SKUs that work and don’t work

SKUs with letters + number > Can’t be searched
NW0029
BB0005

SKUs that are all letters > no problem
CLEAN
PIL-CLOUD

SKUs that are all numbers > no problem
423244

Thank you

Please, contact administrator
for this information.

#309739 Copied Theme version: 7.2.1

11 Answers

Rose Tyler

Support staff

November 24, 2021 at 16:02

Hello,

We can’t check your site. Is there a restriction by IP or something else? Please check.
Make sure that titles of products do not contain the same words as SKUs.

Regards

#309746 Copied

ejder077

Participant

November 24, 2021 at 16:03

Sorry, please check the URL again.

Please contact administrator
for this information.

#309747 Copied

Rose Tyler

Support staff

November 25, 2021 at 09:00

Hello,

Thanks for the reply.
1/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem. Let us know the result.
2/ Provide FTP access, we will check the situation more deeply.

Regards

#309785 Copied

ejder077

Participant

November 26, 2021 at 08:49

Hello. We tried and we found that it seems that your theme has a conflict with WPML (Although XStore is mentioned as a compatible theme by WPML: https://wpml.org/theme/xstore/)

Can you fix this issue?

Thank you

Please contact administrator
for this information.

#309898 Copied

Olga Barlow

Support staff

November 26, 2021 at 13:55

Hello,

You installed WPML but did not install the WooCommerce WPML plugin that is required if you plan a multilanguage store.
Once I installed WooCommerce WPML plugin search for products works ok.

Regards

#309935 Copied

ejder077

Participant

November 26, 2021 at 13:59

Thank you so much!
8theme is the most responsible theme creator I have ever met!

Please let us know when the problem is solved
Thank you : )

#309936 Copied

Olga Barlow

Support staff

November 26, 2021 at 14:03

Hello,

You installed WPML but did not install the WooCommerce WPML plugin that is required if you plan a multilanguage store.
Once I installed WooCommerce WPML plugin search for products works ok.

Regards

#309937 Copied

ejder077

Participant

November 26, 2021 at 14:07

So all we need is to install WooCommerce WPML plugin?
The only worry is we afraid that installing WooCommerce WPML will override our current translation. Will this happen?

#309938 Copied

Olga Barlow

Support staff

November 26, 2021 at 14:25

Hello,

I have already installed that. It won’t overwrite anything. This plugin is required if you plan to translate products. Read more in WPML documentation about that https://wpml.org/documentation/related-projects/woocommerce-multilingual/

Regards

#309947 Copied

ejder077

Participant

December 1, 2021 at 16:43

HI,

Thank you.

The SKU problem is solved.

Here is another problem:

We select Equal Height for the row but the content is still not in equal height.
There is also a big gap between the images

Please contact administrator
for this information.

#310570 Copied

ejder077

Participant

December 1, 2021 at 16:57

Sorry I would like to withdraw the previous question.

Here is a new one:

The images are fine on desktop, but the left image is not contained on the mobile version.

How can we avoid cutting the image on the mobile version?

Thank you

Please contact administrator
for this information.

#310575 Copied
Tagged: functionality, search, templates, woocommerce, wordpress
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Search Bar is not functioning well when searching by SKU

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