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Search bar is not showing results - by Simply Keto

This topic has 6 replies, 2 voices, and was last updated 6 years, 11 months ago ago by Olga Barlow

Simply Keto

Participant

January 15, 2018 at 16:22

I have the same problem.
Search bar is not showing results when hitting enter, but in the ajax since update of several plugin.
please help

#181928 Copied

5 Answers

Olga Barlow

Support staff

January 15, 2018 at 16:25

Hello,

Do you use the latest version of our theme? If no then, please, update theme and check if it helps. In case if the problem still remains then provide us the link to your site and temporary admin panel and FTP access.

Regards

#181931 Copied

Simply Keto

Participant

January 15, 2018 at 18:04

See PM. Thanks for you quick help!

Please, contact administrator
for this information.

#181956 Copied Theme version: 4.15 WooCommerce version: 3.2.6

Olga Barlow

Support staff

January 16, 2018 at 10:04

Hello,

1) Dashboard password is incorrect http://prntscr.com/i13mes Please, check and send me the valid one.
2) What keywords do you use that do not display the results when you press enter?

Regards

#182016 Copied

Simply Keto

Participant

January 16, 2018 at 15:34

Hey, I updated the PW on the panel and tested. Works now.

The Bug behaves as follows: Our search worked fine up until a week or two ago. It used to search our products for any keyword, but instead now just jumps to the product list of all products, ranked by best seller. Example the search “schokolade” should show the chocolate type products we have. The bug also shows on mobil.

Interesting note: If you type in “schokolade” or any other keyword but NOT hit enter on desktop, an overview gets displayed with the correct results. But as soon as you hit enter, the list of all products gets displayed instead of the correct results.

Thanks for your quick response!

Please, contact administrator
for this information.

#182073 Copied

Olga Barlow

Support staff

January 17, 2018 at 15:23

Hello,

Problem is caused by Facebook Pixel plugin. If you deactivate everything works fine. I have checked with the default WooCommerce theme and search by products also does not work if plugin is enabled http://prntscr.com/i1pkzm

Contact plugin author to fix the problem.

Regards

#182153 Copied
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