Search dont work properly - by Artisport

This topic has 6 replies, 4 voices, and was last updated 5 years, 2 months ago ago by Rose Tyler

  • Avatar: Artisport
    Artisport
    Participant
    October 21, 2019 at 13:08

    If i typ the product number b657 in the search, it shows me 2 products in the dropdown. But when i hit enter, i came to the resultspage and there shows me the message: No items matched your search b657: https://www.artisport.de

    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 21, 2019 at 14:24

    Hello,

    The default header with the default search will be removed soon. I would recommend you to migrate to header created using header builder. Search of the header builder does not have this option. If you provide us with Dashboard access to your site we’ll be able to help you with migration.

    Regards

    Avatar: Artisport
    Artisport
    Participant
    October 21, 2019 at 14:49

    Ok, thx.

    Please contact administrator
    for this information.
    Avatar: ptsbere
    ptsbere
    Participant
    October 22, 2019 at 12:52

    My search is also not working. What should I do to resolve this issue

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 22, 2019 at 21:58

    Hello,

    @artisport , thank you. We’ll be able to re-build the header tomorrow. I’ll inform you once we finish.

    @ptsbere watch the video tutorial how to build header using header builder https://youtu.be/MpBTTI5Ji-I Create individual topic if you need help with header creation using header builder and provide Dashboard access. Let me know if you still have problems with the search once you create header using builder.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2019 at 15:53

    Hello, @Artisport

    Please provide temporary FTP access.

    Regards

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