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Search is not working - by jowjow - on WordPress WooCommerce support

This topic has 10 replies, 4 voices, and was last updated 7 years, 1 months ago ago by Rose Tyler

jowjow

Participant

September 29, 2017 at 21:03

after the update the search does not work.

Can you help me please? I have urgency !!

thank you!

Please, contact administrator
for this information.

#173837 Copied

9 Answers

Rose Tyler

Support staff

October 2, 2017 at 08:56

Hello,

Make sure that you use the latest theme and plugins versions https://www.8theme.com/download-plugins/
Could you, please, provide me admin panel and FTP access to your site or to your staging site?

Regards

#173901 Copied

jowjow

Participant

October 2, 2017 at 16:51

Hi,

yes, theme and plugins- updated

regards

Please, contact administrator
for this information.

#173987 Copied

jowjow

Participant

October 2, 2017 at 17:03

PS: I ask if possible urgency, I am losing sales because I am 1 week without the search

thank you

#173989 Copied

Olga Barlow

Support staff

October 3, 2017 at 08:40

Hello,

Please, provide me FTP username and we’ll fix the problem.
Sorry for the inconvenience.

Regards

#174023 Copied

jowjow

Participant

October 3, 2017 at 15:34

already sent in private above

send again

Please, contact administrator
for this information.

#174114 Copied

jowjow

Participant

October 3, 2017 at 15:37

sorry, send “user

Please, contact administrator
for this information.

#174115 Copied

Olga Barlow

Support staff

October 3, 2017 at 17:18

Hello,

Check now.
Besides your site looks very nice. Would you mind if we add it to the list of the best sites built with our theme?

Regards

#174130 Copied

bluemule

Participant

October 4, 2017 at 22:44

What was the fix? I am having same issue. Thank you

#174248 Copied

Rose Tyler

Support staff

October 5, 2017 at 09:34

Hello, @bluemule,

Please update theme to the latest version http://prntscr.com/gti5gm

Regards

#174277 Copied
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