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Search not working correctly - by adjhague

This topic has 4 replies, 2 voices, and was last updated 9 years, 1 months ago ago by Jack Richardson

adjhague

Participant

November 16, 2015 at 10:43

Morning,

We have a search box in the header that has a couple of issues and ultimately isn’t working properly.

First problem is it isnt finding any SKUs. The products are on the site the search box returns a “product not found”

Second problem is if you search for a “Ironstone” it brings up a dropdown list but if you click on any of the products it always brings up the same one.

The site is http://chefstableware.co.uk/

Can you help please.

Thanks, AH

#99575 Copied Theme version: Legendav 2.9 WooCommerce version: WooThemes – 2.4.4

3 Answers

Jack Richardson

Support staff

November 16, 2015 at 14:16

Hello,

Unfortunately there is no ability to search products by SKU.
As for the second problem I was trying to replicate it but when I clicked on products from search list they were opened correctly.

Best regards,
Jack Richardson.

#99646 Copied

adjhague

Participant

November 16, 2015 at 14:23

Thanks for getting back to me so quickly Jack.

When you search “Ironstone” and the drop down produces a list… if you select “View Products” it doesn’t produce a search results page. It always takes you to the top product. Do you see what I mean?

Thanks, AH

#99649 Copied

Jack Richardson

Support staff

November 16, 2015 at 20:19

Hello,

Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Best regards,
Jack Richardson.

#99719 Copied
Tagged: correct, search, themes, troubleshoot, woocommerce, wordpress
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