Search not working correctly - by adjhague

This topic has 4 replies, 2 voices, and was last updated 9 years ago ago by Jack Richardson

  • Avatar: adjhague
    adjhague
    Participant
    November 16, 2015 at 10:43

    Morning,

    We have a search box in the header that has a couple of issues and ultimately isn’t working properly.

    First problem is it isnt finding any SKUs. The products are on the site the search box returns a “product not found”

    Second problem is if you search for a “Ironstone” it brings up a dropdown list but if you click on any of the products it always brings up the same one.

    The site is http://chefstableware.co.uk/

    Can you help please.

    Thanks, AH

    3 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 16, 2015 at 14:16

    Hello,

    Unfortunately there is no ability to search products by SKU.
    As for the second problem I was trying to replicate it but when I clicked on products from search list they were opened correctly.

    Best regards,
    Jack Richardson.

    Avatar: adjhague
    adjhague
    Participant
    November 16, 2015 at 14:23

    Thanks for getting back to me so quickly Jack.

    When you search “Ironstone” and the drop down produces a list… if you select “View Products” it doesn’t produce a search results page. It always takes you to the top product. Do you see what I mean?

    Thanks, AH

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 16, 2015 at 20:19

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

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