This topic has 4 replies, 2 voices, and was last updated 9 years ago ago by Jack Richardson
Morning,
We have a search box in the header that has a couple of issues and ultimately isn’t working properly.
First problem is it isnt finding any SKUs. The products are on the site the search box returns a “product not found”
Second problem is if you search for a “Ironstone” it brings up a dropdown list but if you click on any of the products it always brings up the same one.
The site is http://chefstableware.co.uk/
Can you help please.
Thanks, AH
Hello,
Unfortunately there is no ability to search products by SKU.
As for the second problem I was trying to replicate it but when I clicked on products from search list they were opened correctly.
Best regards,
Jack Richardson.
Thanks for getting back to me so quickly Jack.
When you search “Ironstone” and the drop down produces a list… if you select “View Products” it doesn’t produce a search results page. It always takes you to the top product. Do you see what I mean?
Thanks, AH
Hello,
Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .
Don’t forget to create back up of your files and database before starting update process!
Best regards,
Jack Richardson.
Tagged: correct, search, themes, troubleshoot, woocommerce, wordpress
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