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Search page result Always returns to the base language

This topic has 13 replies, 3 voices, and was last updated 3 years, 7 months ago ago by Olga Barlow

IMDL

Participant

April 18, 2021 at 12:11

When I do a product search, the Dropdown result is exact for each language, while the “Result page” page automatically returns to the base language “English” giving errors in the search results if the searched words are not also in the products of the base language

#284636 Copied Theme version: 7.2.7

12 Answers

Rose Tyler

Support staff

April 18, 2021 at 12:46

Hello,

Provide screenshots for a better understanding of the problem.
Lightshot screenshot tool can be used to take screenshots and share them. Or upload your screenshots here – https://dropmefiles.com/ and provide us with the URL via the Private Content area.

Also, provide temporary wp-admin access, so we can take a closer look.

Regards

#284640 Copied

IMDL

Participant

April 18, 2021 at 13:26

For example in the Italian language the preview of the search is correct —-> https://dropmefiles.com/WpNp

but if I press enter or click on the search button the page automatically goes to English ———> https://dropmefiles.com/j2aqp

and if I try to change the language to a 404 error —-> https://dropmefiles.com/WZNrt

#284648 Copied

Rose Tyler

Support staff

April 18, 2021 at 14:11

Hello,

Please provide temporary wp-admin and FTP access.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it. If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#284654 Copied

IMDL

Participant

April 18, 2021 at 16:06

For atp access i need ip add

Please contact administrator
for this information.

#284666 Copied

Olga Barlow

Support staff

April 19, 2021 at 13:44

Hello,

Add these IPs 176.98.69.38, 176.98.70.120.

Regards

#284720 Copied

IMDL

Participant

April 19, 2021 at 14:47

Done

#284744 Copied

Olga Barlow

Support staff

April 20, 2021 at 13:24

Hello,

Ok. So, what FTP host, FTP username and FTP password should our experts use?

Regards

#284836 Copied

IMDL

Participant

April 20, 2021 at 13:52

access

Please contact administrator
for this information.

#284840 Copied

Olga Barlow

Support staff

April 20, 2021 at 18:37

Hello,

We can’t connect to your server https://prnt.sc/11rjl4u
What is the correct FTP host?

Regards

#284907 Copied

IMDL

Participant

April 21, 2021 at 08:47

try this.
and sorry for my mistake

Please contact administrator
for this information.

#284967 Copied

Olga Barlow

Support staff

April 21, 2021 at 14:06

Hello,

Thank you. Works. I passed your issue to developers. I’ll inform you once they fix the problem.

Regards

#285026 Copied

Olga Barlow

Support staff

April 30, 2021 at 14:38

Hello,

Check now.

Regards

#285932 Copied
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