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Search products by SKU problem (probably bug)

This topic has 4 replies, 2 voices, and was last updated 1 years, 8 months ago ago by Rose Tyler

EduardMihai

Participant

March 28, 2023 at 07:25

Hello!

I have a problem, when you try to search in https://fsm.ro/ for example the product with SKU: 5958. Nothing appear but you press enter, title say “1 product found” but no product appears.

https://prnt.sc/rfJ9HQ5C_Wwo

What we can do to resolve this?

Thanks!

#351471 Copied Theme version: 9.0.4 WooCommerce version: 7.4.0

3 Answers

Rose Tyler

Support staff

March 28, 2023 at 11:29

Hello, EduardMihai,

Thank you for getting in touch with us.

Make sure that search by SKU is enabled via Header Builder and SKU number is a unique value.
Provide temporary wp-admin access, so we can take a closer look at your settings.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#351499 Copied

EduardMihai

Participant

March 28, 2023 at 11:46

Yes, SKU is enabled via Header Builder and SKU number is a unique value.

Check wp-admin access please.

Thanks!

Please contact administrator
for this information.

#351503 Copied

Rose Tyler

Support staff

March 28, 2023 at 12:31

Hello, EduardMihai,

In order to troubleshoot issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

Kind Regards,
8theme team

#351511 Copied
Tagged: array, json, products, search, themes, woocommerce, wordpress
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