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Search results page display no results but popup shows results

This topic has 2 replies, 2 voices, and was last updated 5 days, 21 hours ago ago by Alex Carter

  • Avatar: Edgar
    Edgar
    Participant
    April 4, 2025 at 12:54

    When I do a search with the popup search bar in my header menu, in the popup it shows results but if I click on search, it shows no results. See photos.

    Content is visible for topic creator and
    support staff only.
    Files is visible for topic creator and
    support staff only.
    #439772 Copied Theme version: 9.4.8
    1 Answer
    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 4, 2025 at 13:36

    Hello,

    Thank you for reaching out to us.

    1/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    2/ It is possible that the cause of this is related to cached data.

    We kindly recommend clearing the cache after making changes to products and categories. This includes clearing WooCommerce-related caches, which can be found in the following section:

    WooCommerce > Status > Tools

    Please ensure you clear the following fields:
    – WooCommerce transients
    – Expired transients
    – Term counts
    – Brands transients

    If you continue to experience any issues after performing these steps, please do not hesitate to contact us for further assistance.

    Warm Regards,
    The 8Theme Team

    #439782 Copied
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