Return to previous page

Search results pulling other information not related to product.

This topic has 3 replies, 3 voices, and was last updated 8 months, 1 weeks ago ago by Andrew Mitchell

  • Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant
    February 6, 2024 at 00:06

    I have recently received several emails from customers informing me about issues with the search functionality on our website. When attempting to search for “texanas,” no results are displayed. However, when searching for “texana,” the products are shown. Additionally, a search for “sombrero” returns results for toys instead of the intended products. Any help will be much appreciated, also I have the tags for texanas y sombreros

    Files is visible for topic creator and
    support staff only.
    #382520 Copied Theme version: .9.1.14 WooCommerce version: 6.3.1
    2 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 6, 2024 at 09:45

    Hello, @Marco A Jimenez,

    Thank you for contacting us and for using XStore.

    1/ We would like to inform you that the behavior you have encountered is by design. The product names are categorized under “texana,” and as a result, searches for “texanas” may not yield any results. This is the default functionality of our system.

    For your convenience, we have provided a visual reference which can be viewed at the following link: https://ibb.co/74dsVC3

    Additionally, Our theme has search by the products, product SKU, pages, posts (Theme Options > Header builder > Search). If you want to have any other types of search (by category title, tags etc) you can use an additional plugin or submit additional customization requests https://www.8theme.com/account/#etheme_customization_panel

    We hope this information is helpful.

    2/ Upon conducting a thorough search for the (sombrero) product within your website, we regret to inform you that we were unable to locate any relevant items on either end. This discrepancy appears to be related to a caching issue on your side.

    We kindly request that you clear your cache completely and perform another search to see if the issue persists.

    For your convenience, we have attached an image to serve as a reference. https://ibb.co/vQCbj3m https://ibb.co/17DJXG3

    Should you require any further assistance or clarification, please do not hesitate to reach out to us.

    Best Regards,
    The 8Theme Team

    #382553 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 16, 2024 at 22:53

    Dear Marco A Jimenez,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #387204 Copied

  • Tagged: , , , , ,

  • Viewing 3 results - 1 through 3 (of 3 total)

The issue related to '‘Search results pulling other information not related to product.’' has been successfully resolved, and the topic is now closed for further responses

8theme customization service

Helpful Topics

Useful links WooCommerce & WordPress

Unleash your online potential

Explore our best WordPress WooCommerce Themes collection

lazy-placeholder
Home Decor Store – WordPress WooCommerce Theme
lazy-placeholder
Marseille 03 – WordPress WooCommerce Theme
lazy-placeholder
Headphone Store – WordPress WooCommerce Theme
lazy-placeholder
Beaty & Cosmetics – WordPress WooCommerce Theme
lazy-placeholder
WooPress – Responsive Creative HTML5 Template
lazy-placeholder
Tea Store – WordPress WooCommerce Theme
lazy-placeholder
Wedding Store – WordPress WooCommerce Theme
lazy-placeholder
Minimal Electronics – WordPress WooCommerce Theme
lazy-placeholder
Handmade Store – WordPress WooCommerce Theme
lazy-placeholder
Handtools Store – WooCommerce Theme

See All Templates

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.