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Searching a brand name shows up a error - by Ministry Of Concrete

This topic has 14 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Rose Tyler

Ministry Of Concrete

Participant

May 3, 2023 at 10:59

Hello,

When i try to search a brand name “clone” the following error pops up with the website broken.
This only happens when im searching this specific brand.
Check Screenshot.

#355267 Copied Theme version: 9.1.2 WooCommerce version: 7.6.1

13 Answers

Rose Tyler

Support staff

May 3, 2023 at 11:08

Hello, Ministry Of Concrete,

Our theme searches by title, description, SKU, posts, and pages, but does not search by tags, brands, or categories. For more information, please refer to the following link: https://www.8theme.com/topic/include-brands-in-search-results/.

If you would like to request that this feature be added, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of our upcoming updates.

About the critical error after the searching, please provide temporary wp-admin and FTP access, so we can take a closer look.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#355269 Copied

Ministry Of Concrete

Participant

May 3, 2023 at 11:58

Yeah sorry i meant whenever i write “clone” on the search bar it just shows the website broken.
Just visit the link and try to search “clone”.

Please contact administrator
for this information.

#355283 Copied

Ministry Of Concrete

Participant

May 3, 2023 at 12:34

I just found out that it does that also when i type “dickies”.
Weird.

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Rose Tyler

Support staff

May 3, 2023 at 13:00

Hello, Ministry Of Concrete,

Thank you for the reply.

To be able to help you we need correct wp-admin access – https://prnt.sc/gljMawnqZbek and FTP access.
Please note that we wouldn’t be able to check the problem more deeply without FTP access.

Kind Regards,
8theme team

#355290 Copied

Ministry Of Concrete

Participant

May 4, 2023 at 11:40

Yeah sorry the password is:

Please contact administrator
for this information.

#355443 Copied

Ministry Of Concrete

Participant

May 4, 2023 at 11:43

Also FTP ACCOUNT ACCESS:

Please contact administrator
for this information.

#355444 Copied

Rose Tyler

Support staff

May 4, 2023 at 12:39

Hello, Ministry Of Concrete,

Thank you for the reply.

FTP directory is empty – https://prnt.sc/goZ9WB6Xuhx1
Check the destination folder of our user, or ask your hosting provider for help with this, we need access to your WP installation.

Kind Regards,
8theme team

#355458 Copied

Ministry Of Concrete

Participant

May 4, 2023 at 13:35

Sorry about that, there you go:

Please contact administrator
for this information.

#355468 Copied

Rose Tyler

Support staff

May 4, 2023 at 14:51

Hello, Ministry Of Concrete,

Thank you for the reply.

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#355486 Copied

Ministry Of Concrete

Participant

May 5, 2023 at 11:32

Hello, cant i increase the memory throught ftp php files?
Also there is no way we can have that woocommerce labels plugin?

Thanks!

#355671 Copied

Rose Tyler

Support staff

May 5, 2023 at 12:11

Hello, Ministry Of Concrete,

1/ Please read this article – https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

2/ Contact support of the plugin to get assistance.

We hope this information is helpful.

Kind Regards,
8theme team

#355685 Copied

Ministry Of Concrete

Participant

May 5, 2023 at 14:03

It was the plugin conflict you mentioned.
All good now.

#355712 Copied

Rose Tyler

Support staff

May 5, 2023 at 14:16

Hello, Ministry Of Concrete,

Thank you for letting us know.

Have a nice day!

Kind Regards,
8theme team

#355713 Copied
Tagged: brand name, error, json array, searching, templates, woocommerce, wordpress
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